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About the Role

Greet and welcome guests, ensuring a hospitable and professional atmosphere. Serve guests with the highest level of service, adhering to Marriott standards, procedures, and policies. Maintain a clean and professional appearance, protect company assets, and handle guest requests swiftly and efficiently.

Responsibilities

• Greet, welcome all guests, and ensure a hospitable and professional atmosphere in the concierge area.
• Serve all guests providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Assist all Guests arriving by car, taxi or limousine by opening the car door and helping to unload luggage in a professional and genuine manner.
• Use the correct luggage handling standards to record and store all Guest luggage’s on arrival, departure and longterm storages.
• Assist Guests in arranging car services, obtaining taxis, assisting them as well with loading/offloading of luggage.
• Check and uncheck luggage’s for Guests.
• Provide directions, maps and any other information as requested.
• Maintain a clear roadway directly in front of the Hotel entrance.
• Stay in position and be alerted to provide assistance.
• Handle all Guests’ requests and fulfill them swiftly.
• Be very knowledgeable about the Hotel and all our services.
• Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
• Uphold the hotel’s best interests by staying informed about contractual obligations and ensuring full compliance at all times.
• Adhere strictly to accident prevention protocols to maintain a safe environment.
• Maintain accurate and up-to-date documentation, including logbooks, handovers, and checklists.
• Identify and acknowledge repeat guests, VIPs, and Elite Members, ensuring familiarity with their preferences and special requests.
• Demonstrate strong knowledge of the Marriott Bonvoy Program and its benefits.
• Possess comprehensive understanding of Standard Operating Procedures (SOPs) and Local SOPs (LSOPs).
• Consistently represent Marriott with professionalism and courtesy in all interactions.
• Be capable of performing Concierge, Guest Arrival Expert, and Luggage Porter duties when required, in line with business needs.
• Support guest services by answering in-house calls when necessary.
• Ensure cleanliness and presentation of all guest-facing areas, including the Main Entrance, Reception, Lobby, and Back Office.
• Work a minimum of 40 hours per week, with flexibility to meet operational demands.
• Maintain flexibility in scheduling to support business requirements.
• Respond positively to reasonable management requests, provided they fall within your capabilities.
• Collaborate effectively with all departments to deliver seamless guest experiences.
• Stay current with departmental cleaning and hygiene standards, ensuring full compliance.

Requirements

• Extreme care and proper loading habits for protection of Guest property should be taken when luggage trolleys are in use.
• Work a minimum of 40 hours per week.
• Maintain flexibility in scheduling to support business requirements.
• Respond positively to reasonable management requests, provided they fall within your capabilities.

Skills

• Customer service
• Communication skills
• Computer proficiency
• Luggage handling
• Knowledge of local area
• Marriott Bonvoy Program knowledge
• Standard Operating Procedures (SOPs) knowledge
• Local SOPs (LSOPs) knowledge

Location

• Onsite

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
• As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
• With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
• In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
• JW believes our associates come first.
• Because if you’re happy, our guests will be happy.
• JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
• Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
• JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• Treating guests exceptionally starts with the way we take care of our associates.
• That’s The JW Treatment™.
• In joining JW Marriott, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.