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About the Role

Homes for the Homeless (HFH) is seeking a Director of Family Services for our Families w/ Children facility in the Longwood area of the Bronx. This role supports homeless families with children by providing emotional support, benefits referrals, housing, and case management services. The Director will ensure adherence to NYC Department of Homeless Services standards and lead a team of Case Managers, Housing Specialists, and Licensed Social Workers.

Responsibilities

Supervise and train Family Services staff to ensure adherence to protocols and performance standards.
Conduct weekly case conferences with staff and non-compliant clients.
Support staff in engaging clients to follow independent living plans, access benefits, and work toward permanent housing.
Collaborate with internal departments to enhance client participation and outcomes.
Oversee housing services, including workshops and exit planning by Housing Specialists.
Review and approve case records to ensure compliance with OTDA and DHS guidelines.
Ensure clients are referred to appropriate services, including employment, childcare, and substance abuse programs.
Maintain partnerships with community agencies and educational institutions.
Address personnel issues and disciplinary actions in coordination with administration.
Provide regular reports to facility and central office leadership.
Hold weekly team meetings and input monthly supervisory notes.
Conduct monthly case audits and maintain critical documentation.
Coordinate staff development workshops.
Meet regularly with administration to address client barriers.
Supervise Social Workers and oversee their casework.
Maintain effective communication and collaboration with DHS.

Requirements

Bachelor’s degree in related field.
At least one year of supervisory experience.
Knowledge of DHS and OTDA.
Knowledge of Microsoft Office.
Fluency in languages other than English, particularly Spanish strongly preferred.

Location

Longwood area of the Bronx

Work Type

Full-time

Experience Level

One year of supervisory experience

Education Level

Bachelor’s degree

Salary/Compensations

$75,000

Benefits

Comprehensive health insurance (medical, dental, and vision)
Employer-funded 403(b) retirement plan
Commuter benefits
Life insurance
Work/Life Assistance Program
3 weeks paid vacation
10 sick days
3 personal days
12 paid holidays

About the Company

Homes for the Homeless operates shelters for families experiencing homelessness in NYC.
Our family residences offer onsite programs to help families thrive.
Many programs are available to the local community.
Our goal is to positively impact families long after they leave our shelters.

Equal Opportunity

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect.
We are an Equal Opportunity Employer (EEO) committed to equal treatment.
We prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.