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About the Role

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, CNO Standards, and donations.
Assumes responsibility for all day-to-day store operations, including personnel and cash handling, in the absence of the Store and/or Assistant Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability.
Schedules Store Employees to ensure appropriate coverage and coordinates daily team meetings in the absence of the Store Manager and Assistant Manager.
Provides coaching, training, and development to Store Employees and is responsible for processing paperwork related to Time and Attendance compliance.
Ensures high levels of Customer and Donor satisfaction through excellent service and develops strategies to improve service and maximize the customer experience.
Supports Store Manager to ensure Back Room Processing/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
Responsible for the protection and security of store currency, inventory, and property in the absence of the Store Manager and Assistant Manager.
Ensures building is secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately.
Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration.
Provides customers with the best selection, exceptional service and well-organized stores to offer spiritual, social, and rehabilitation programs to those in need.
Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Creates a positive and mentoring environment for Beneficiaries through collaboration and partnership with program staff.
Implements positive and effective Work Therapy Assignments and keeps Beneficiaries on the right track and focus where they need to improve.

Requirements

High School diploma/GED
Minimum of one-year previous retail experience
Supervisory experience preferred
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, fellow store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
Ability to lift up to 50lbs.
Ability to perform various repetitive motion tasks.

Skills

Problem Solving
Oral Communication
Written Communication
Teamwork

Location

South San Francisco
Gilroy

Work Type

Part Time
Full Time

Experience Level

1 year retail experience
Supervisory experience preferred

Education Level

High School diploma/GED

Salary/Compensations

$21.00 per hour

Benefits

Opportunity for career growth
Paid time off
Employee Discounts
Employee Referral Bonuses

About the Company

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.
We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.
The organization is indebted to and dependent on the diligence and devotion of its employees.
The Salvation Army's mission is to 'Do The Most Good'.