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About the Role
Big Brothers Big Sisters of New York City seeks a Senior Program Manager, Professional Opportunity Programs to collaborate with corporate partners on skill-building workshops for high school students. This role involves coordinating Career Days, facilitating Skills for Success workshops, and managing a caseload of Workplace Mentoring Program cohorts, providing support and supervision to mentoring relationships. The Senior Program Manager will play an integral role in delivering accessible programming and supervision by leveraging youth development experience, understanding child safety protocols, and providing culturally competent support.
Responsibilities
- Supervise and provide match support to 4-5 Workplace Mentoring Program Cohorts to achieve mutually successful mentoring experiences.
- Provide ongoing phone, email, and in-person supervision and support to mentors, mentees, and parents/guardians.
- Monitor closely for safety, program compliance, goal achievement, and program satisfaction; immediately address and resolve issues.
- Advocate for youth and families by providing referrals, crisis intervention, and other additional resources.
- Effectively collect all required evaluation tools and monitor all progress of match success.
- Conduct family/Littles/Bigs interviews (virtual or in-person), including writing assessments and collecting supporting information to determine eligibility, needs, goals, and/or acceptance for agency services.
- Conduct match meetings as required to support program needs.
- Coordinate all aspects of Professional Opportunity Days in collaboration with the Corporate Engagement team.
- Advertise Professional Opportunity Days and Skills for Success workshops to school partners and secure a school for each scheduled.
- Support school coordinators with meeting recruitment goals and gathering consent forms from all participants.
- Prepare workshop agendas and materials, adjusting the curriculum as needed.
- Manage program logistics, including student transportation and security measures.
- Complete all post-event documentation and data entry.
- Develop strategy for meeting departmental goals for youth served through Professional Opportunity Programs.
- Lead development of new Professional Opportunity Program curriculum and marketing materials.
Requirements
- Excellent written and verbal communication skills, including group facilitation and public speaking.
- Strong cross-functional collaborator with experience managing through influence and implementing processes and policies.
- Excellent stakeholder management with experience building relationships with both internal and external stakeholders.
- Experience operating in an innovative environment with effective change management skills.
- Knowledge of child safety and mandatory reporter protocols.
- Alignment with an asset-based approach to supporting young people and volunteers.
- Commitment to advancing diversity, equity, and inclusion.
- Adaptable and flexible with strong critical thinking and situational judgment.
- Ability to build relationships.
- Strong administrative and organizational skills.
Skills
- Youth development
- Child safety protocols
- Culturally competent support
- Group facilitation
- Public speaking
- Cross-functional collaboration
- Stakeholder management
- Change management
- Critical thinking
- Situational judgment
- Relationship building
- Administrative skills
- Organizational skills
Location
- New York City
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Big Brothers Big Sisters of New York City