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About the Role

The Associate Director, Change Management and Governance plays a key role in enabling and advancing strategic and transformational initiatives across the organization. You will lead the development and execution of enterprise change management strategies, governance frameworks, and capability-building programs that support successful adoption of new ways of working, business processes, technologies, and organizational priorities.

Responsibilities

Lead enterprise-wide change management strategies and plans that support strategic, operational, cultural, and technology-driven transformations.
Act as a trusted advisor to executives, sponsors, and project leaders, providing guidance on change leadership, stakeholder engagement, and adoption strategies.
Lead and evolve the Change Management Centre of Excellence, enabling best practices, tools, methodologies, and organizational capability development.
Design and implement governance frameworks, reporting models, and performance metrics that provide leadership visibility into enterprise change initiatives.
Conduct enterprise change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption requirements.
Develop and execute integrated change plans encompassing communications, training, sponsorship, adoption, and resistance management activities.
Partner closely with project teams, Communications, Learning & Development, and business leaders to ensure change management activities are embedded throughout the project lifecycle.
Establish meaningful KPIs, dashboards, and reporting processes to measure change effectiveness, adoption, and business outcomes.
Drive organizational change capability through coaching, mentoring, facilitation, and the delivery of learning and upskilling programs.
Enable innovation with automation, AI, and modern Change Management practices to enhance organizational effectiveness.

Requirements

7+ years of progressive experience in Change Management, transformation, project governance, organizational effectiveness, or large-scale business change initiatives.
Demonstrated experience partnering directly with senior executives, sponsors, and business leaders to drive successful organizational change.
Proven success leading complex enterprise-wide transformation initiatives and driving sustainable adoption of new ways of working.
Experience designing and implementing change management frameworks, governance models, reporting structures, and performance metrics.
Strong expertise in stakeholder engagement, communications planning, training enablement, and resistance management.
Exceptional facilitation, coaching, consulting, and relationship-building skills, with the ability to influence at all levels of an organization.
Strong analytical and storytelling capabilities, including experience translating complex information into actionable insights and executive-level reporting.
Experience operating in complex, fast-paced environments with multiple concurrent priorities and stakeholders.
Demonstrated experience working in a customer-centric environment.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Skills

Change Management
Transformation
Project Governance
Organizational Effectiveness
Stakeholder Engagement
Communications Planning
Training Enablement
Resistance Management
Facilitation
Coaching
Consulting
Relationship-building
Analytical skills
Storytelling
Automation
AI

Location

Toronto Pearson

Work Type

Hybrid

Experience Level

Associate Director

Education Level

Bachelor's degree in Business Administration, Organizational Psychology, Organizational Behaviour, or a related discipline.
Change Management certification (e.g., Prosci) is considered an asset.

Benefits

Comprehensive benefits
Flexible retirement program with employer matching
Voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
Continuous internal and external learning opportunities
Meaningful reward and recognition program

About the Company

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.