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About the Role
As a Post-Sales Specialist, you’ll be the voice our existing customers hear after they’ve already said yes. Your mission is to show them they made the right choice and help them unlock even more value from the iFinance/Iceberg ecosystem. You’ll work with warm, in-network customers to introduce our in-house loan protection plans and a suite of affiliate value-add services.
Responsibilities
- Contact existing customers within the iFinance/Iceberg ecosystem via phone and digital channels
- Present and close on loan protection plans tailored to individual customer profiles
- Pitch affiliate services including automotive care perks, roadside assistance, and exclusive member programs
- Build rapport quickly — every conversation is a chance to deliver real value and earn real trust
- Track your pipeline, log activity, and crush your daily and weekly targets
- Collaborate with the team to share what’s working and elevate everyone’s game
Requirements
- 1–3 years of inside sales, phone sales, or customer success experience (financial services is a plus)
- You’re a natural communicator — you listen first, then pitch with purpose
- Resilience and energy: you bounce back fast, stay positive, and love the hunt
- Comfortable working with CRM tools, call management platforms, and reporting dashboards
- Bilingual (English/French) is a strong asset
- A competitive spirit and a genuine drive to help customers find solutions that protect them
Skills
- Inside sales
- Phone sales
- Customer success
- Communication
- CRM tools
- Call management platforms
- Reporting dashboards
Work Type
- Inside Sales
Experience Level
- 1-3 years
Salary/Compensations
- Competitive salary
Benefits
- Health, dental, and vision insurance from day one
- RRSP with company match
- Dynamic work environment
- Opportunity to shape and lead a key company function
- A collaborative and team-focus culture
About the Company
- Iceberg Finance is a FinTech company providing alternative financing solutions in automotive, insurance, extended warranties, and personal loans.
- In 2022, we acquired iFinance Canada, a provider of fast-approval personal loans in the medical, dental, veterinary, and retail sectors.
- Together, we aim to offer innovative and flexible financing solutions tailored to the needs of our customers and business partners.