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About the Role

Support OdonAssist's growing commercial activities across Europe by coordinating training and congress logistics and providing administrative and sales support to the commercial team. This role focuses on building trusted relationships with existing customers and is ideal for someone with experience in customer relationship management or sales support within a medical or healthcare environment.

Responsibilities

• Prepare quotes, proposals, and order documentation to help close sales efficiently
• Complete supplier forms as requested
• Support customer onboarding documentation
• Liaise with Customer Care on specific support requests
• Plan, schedule, and coordinate OdonAssist training sessions for customers and internal teams
• Support CAMs with congress and event organisation, applying the same coordination skills used for training logistics
• Manage manikins availability and non-sterile devices shipments, for training and product demonstrations
• Maintain training materials, certifications, and attendance records with inputs from the Commercial team
• Maintain and improve customer feedback forms and processes
• Build and maintain strong, trusted relationships with key customers already using OdonAssist across Europe
• Monitor customer satisfaction and proactively address issues to strengthen long-term partnerships
• Extract data and spot patterns or improvement options using CRM
• Act as a coordination point between internal teams and external stakeholders where needed

Requirements

• 3–5 years of experience in customer relationship management or sales support in a medical or healthcare environment
• 3–5 years of experience in a sales role with strong customer-facing and coordination exposure
• Experience in maternal health, obstetrics, or related medical fields (nice to have)
• Previous experience coordinating training programmes or supporting product launches (nice to have)
• Background transitioning from sales into a customer success or sales support role (nice to have)

Skills

• Fluency in English required
• Spanish, German or any other EU languages an asset
• Strong relationship-building skills
• Excellent customer communication
• Highly organised
• Strong attention to detail
• Comfortable managing multiple customers, sales opportunities, and training schedules simultaneously

Location

• France
• UK
• Italy
• DACH
• Spain

Work Type

• Full-time

Experience Level

• 3-5 years

About the Company

• OdonAssist is growing its commercial activities across Europe.