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About the Role

The Security Agent's top priority is to provide hospitality and ensure outlet spaces are safe by maintaining a secure and hospitable environment in accordance with all laws, regulations, and core standards. This role requires a service-oriented approach, greeting and hosting guests while ensuring a safe experience for all patrons.

Responsibilities

• Provide hospitality and ensure outlet spaces are safe.
• Maintain a safe, secure, and hospitable environment.
• Greet, host, and maintain friendly relationships with guests, employees, and visitors.
• Escort guests to facilities and exits.
• Communicate outlet standards of safety.
• Ensure a safe experience for all patrons.
• Maintain a safe environment by bussing dishes, removing trash/debris, and clearing wet towels.

Requirements

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers.
• Prioritize and organize work assignments with timely follow-up and execution.
• Possess superb time management skills.
• Exhibit complete knowledge of all hotel services/features and hours of operation.
• Knowledge and understanding of HRI initiatives.
• Technologically sound with Microsoft Office applications.
• Ability to stand in one place for extended periods of time, up to 8 hours.
• Ability to comply with physical demands.
• Walk and stand continuously for up to 8 hours.
• Lift/carry 10lbs frequently and 25 lbs occasionally.
• Bend, squat, crawl, and reach above shoulder level.
• Exposure to extreme temperatures, dust, dampness, height, and moving machinery.

Skills

• Hospitality
• Customer Service
• Communication (Verbal and Written English)
• Organization
• Time Management
• Microsoft Office Applications

Location

• New Orleans

Work Type

• Full-time

Experience Level

• Entry Level

About the Company

• A restored Art Deco hotel just steps from the New Orleans French Quarter.
• Offers an authentic New Orleans experience with curated events, live music, and standout food and beverage.
• Versatile meeting and event spaces combined with proximity to the Caesars Superdome create an engaging environment.
• One of the most distinctive hotels in New Orleans Warehouse District.
• Designed to blend luxury with comfort.
• Guest rooms boast vintage-inspired decor, plush bedding, and standout amenities.
• Provides a sophisticated, stylish retreat that embodies the spirit of its surroundings.

Equal Opportunity

• HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
• All employment decisions are based on valid job-related requirements.