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About the Role

Be an essential part of CHANEL's Fragrance & Beauty community as a brand ambassador. Lead by example, treat guests with respect, and ensure they feel welcome, confident, and at ease. Utilize emotional intelligence to develop strong relationships and provide extraordinary client experiences.

Responsibilities

• Provide superior service to every client through the CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and building trust.
• Contribute to business growth by achieving sales targets and utilizing product, services, and data capture to loyalize, recruit, and retain clients.
• Attend seasonal seminars and utilize the Inside Beauty learning application to implement learnings daily.
• Uphold an omni-channel mindset to benefit the client, ensuring a seamless in-store and online experience.
• Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed.
• Understand upcoming events and involve clients through introduction and demonstration.
• Share solid knowledge of the Brand, its heritage, and know-how with clients and the team.
• Understand business challenges, client needs, and the surrounding market.
• Ensure the work area is clean, tidy, hygienic, and professional, adhering to Visual Merchandising guidelines.
• Maintain a positive attitude, communicate regularly with the team and manager, and exhibit ethics and integrity.
• Treat others with respect, acknowledge cultural differences, and be willing to learn from them.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Articulate, knowledgeable, and passionate about both cosmetics and fragrance.
• Passion for CHANEL Beauty products.
• Ability to lift up to 5 lbs. and stand for extended periods of time.

Skills

• Emotional intelligence
• Client relationship building
• Sales target achievement
• Omni-channel mindset
• Problem-solving
• Brand knowledge
• Market awareness
• Visual merchandising
• Teamwork
• Communication
• Foreign language skills (preferred)

Location

• In-store

Work Type

• Full-time
• In-person

Experience Level

• Direct Brand experience preferred

Salary/Compensations

• $25 - $30.90 hourly

Benefits

• Wellbeing resources (Wellbeing Days in Retail, Wellbeing fund)
• Family and care giving benefits (parental leave, fertility support, MilkStork, Care.com Membership)
• Generous paid time off (vacation, holiday, sick, volunteer days)
• 401K and other incentives
• Robust healthcare offerings (medical, dental, vision, virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program)
• Life insurance
• Accidental Death & Dismemberment
• Short Term Disability
• Long Term Disability
• Health Advocate
• International Business Travel Accident & Medical
• Commuter Transit & Parking

About the Company

• CHANEL is focused on creating an inclusive culture that nurtures personal growth and collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
• CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
• We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
• Diversity and Inclusion: We are intentional in promoting Diversity & Inclusion, fostering respect, empathy, and dignity for all.
• We believe the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
• Employee Resource Groups in the US are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, aiming to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
• CHANEL Community empowers employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community.
• CHANEL also matches employee donations to select charitable organizations.
• Sustainability: CHANEL Mission 1.5° is our climate action plan, focused on transforming the business in line with the Paris Agreement to limit global temperature increase to 1.5 degrees Celsius.
• Employees are encouraged to contribute to US Sustainability efforts at the corporate level and within divisions through organized taskforces and initiatives.
• Arts and Culture: We are committed to extending our legacy of cultural engagement through global support of art and culture institutions and prizes.
• Fondation CHANEL: Since 2011, its mission is for women and girls to be free to shape their own destiny, impacting over a million women and girls in its first 10 years.
• Career and Leadership Development: Dedicated in-house teams support onboarding, leadership development via custom programs, and blended online and live classes.

Equal Opportunity

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.