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About the Role

The Coordinator provides operational support for the Office of AS&E, assisting with the implementation of student success initiatives, including academic coaching.

Responsibilities

• Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
• Support with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements.
• Assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication.
• Assist with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a communication liaison with faculty regarding Academic Coaching referrals.
• Promote academic coach growth through communication, resources, and professional development opportunities.
• Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence.
• Oversee and contribute to social media content marketing AS&E services, workshops, resources, and initiatives.
• Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
• Promote inclusive, student-centered programming that responds to student needs.
• Support the Director of AS&E with program initiatives, projects, and operational needs as needed.

Requirements

• Minimum three years experience in higher education, or related field.
• Demonstrated commitment to supporting students' academic growth, success, and overall development.
• Possess an enthusiastic and positive attitude.
• Maintain confidentiality in a discreet and professional manner.
• Strong writing and oral presentation skills are necessary.
• Effective and friendly communication skills with a variety of students, staff, faculty, and administrators.
• Proficient computer skills and experience with Google workspace.
• Demonstrates cultural awareness and the ability to support students from diverse backgrounds, experiences, and perspectives.
• Self starter, skilled at and open to exploring ways to improve current systems.
• Execution focused.
• Detail and accuracy oriented.
• A work schedule that will primarily include daytime hours, with occasional evening commitments and nontraditional hours during onboarding.

Skills

• Academic coaching
• Hiring
• Training
• Onboarding
• Payroll processing
• Record keeping
• Database management
• Workshop facilitation
• Communication
• Social media content marketing
• Assessment reporting
• Google workspace

Location

• Daemen University

Work Type

• Full-time
• Ten month
• Hourly
• Non-exempt

Experience Level

• Minimum three years experience

Education Level

• Bachelor's degree required
• Master's degree in Higher Education Administration or a related field preferred

Benefits

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance.
• Guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents.
• Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.

About the Company

• Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning.
• The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey.
• Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.
• The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation.
• Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.