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About the Role

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.

Responsibilities

• Answers patient calls in a fast-paced environment, handling 200-300 calls per day.
• Schedules and modifies patient appointments using multiple software systems.
• Communicates with the scheduling team to ensure timely call handling.
• Takes messages for staff.
• Assesses patient needs to prioritize and schedule appointments, communicating with physician and/or their teams as needed.
• Performs administrative support as required.

Requirements

• Fluent bilingual in Spanish.
• Experienced with a multi-line phone system.
• Experience with medical scheduling in a fast-paced environment.

Work Type

• Full-time

Salary/Compensations

• Hourly pay, FLSA non-exempt, eligible for overtime.

About the Company

• Austin Retina Associates is a medical practice specializing in retina care.