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About the Role

Essity is seeking an experienced Account Manager Virtual Sales to drive the retention and profitable growth of current distributor and customer relationships. This role focuses on profitable growth, retention, and upselling within a select group of customers, utilizing remote selling techniques and virtual tools to meet sales KPIs.

Responsibilities

• Sales & EBIT Development to Plan across a wide account/geographic coverage for assigned Alliance sales accounts.
• Collaborate with internal channel & functional partners, including TSR’s and SM’s as needed, to plan and achieve annual OGSM of assigned accounts
• Virtual Direct Relationship – Proactive in developing relationships as well as responding to requests from customers, activating promotional activities ; and understanding needs and requirements utilizing SPIN selling tactics through virtual interactions.
• Manage daily operations of webshops and other self-service digital tools to drive interest and purchase of TORK products. Responsible for attaining basket, frequency and conversion KPIs
• Analyze current accounts and identify cross/upsell opportunities; leverage digital marketing automation tools to activate launches
• Perform effective online education including training and coaching on the use of digital platforms and TORK’s self-service applications (Easy Order, TORK Connect, etc.) and product demonstrations
• Execute end- customer ‘Push Strategy’ for the development of new business
• Management of account’s Price/Contracts/TKADs to drive profitable growth
• Maintain database of accounts within your assigned territory
• Pipeline Management of end customer accounts of scale.
• Value Added Selling (in virtual environment)
• Open account coverage (as necessary/determined by RMT)
• Contact to respond to questions on products or address needs that may come up from Webshop/digital platform users.
• Collaborate with Commercial Excellence takes proactive approach in driving cross selling and upselling in existing accounts. Marketing, Sales, E-commerce and Business Development to stay knowledgeable and up-to-date on changes and developments in the channel
• Secure and actively develop own sales competence such as in/of sales & business systems, sales techniques/analytics/customer/product & hygiene solutions/organizational/administrational competence.
• Secure strong own competence and actively develop leadership competence according to Essity Leadership platform “Leading Self”.

Requirements

• Bachelor’s degree required and/or +2 years experience in an inside sales role or equivalent combination of experience and education considered.
• 2 years of accomplished sales experience involving virtual/digital platforms
• Health and Hygiene industry experience preferred
• Strong working knowledge of Microsoft Office and digital platforms such as Livechat, knowledge databases and web applications
• Demonstrated ability to seek out, identify, qualify and capture revenue opportunities to achieve short- and long-term strategic goals
• Strong phone presence and experience dialing several calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working CRM systems (i.e. Microsoft Dynamics.com)
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to work virtually with customers and internal teams.
• Ability to multi-task, prioritize, and manage time effectively
• Ability to increase customers’ overall digital fluency through coaching.
• Ability to independently seek and nurture new business opportunities remotely
• Excellent interpersonal skills and ability to build relationships on all levels
• Strong drive for results and sense of urgency
• Strong organizational & collaborative skills
• Confidence in own ability to succeed and possess a winning attitude
• Ability to travel up to 10-15% domestic travel.

Skills

• SPIN selling tactics
• Microsoft Office
• Livechat
• Web applications
• CRM systems
• Microsoft Dynamics.com
• Virtual selling
• Digital platforms
• Sales techniques
• Sales analytics
• Customer solutions
• Hygiene solutions

Location

• Northeast territories
• Remote

Work Type

• Virtual Sales
• Remote

Experience Level

• Experienced

Education Level

• Bachelor’s degree

Salary/Compensations

• Competitive annual salary range + sales incentive

Benefits

• United Healthcare PPO
• EyeMed Vision Insurance
• Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.

About the Company

• Essity is a global leader in health and hygiene with its corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA.
• A multi-billion-dollar company committed to breaking barriers to well-being through innovative brands in Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
• Working at Essity is a chance to directly make the world a healthier, more hygienic and safer place.
• Essity strives to reach more people every year with necessary and essential solutions for well-being.
• Essity offers a caring and compassionate culture grounded in beliefs & behaviors.
• Essity believes every career is unique and empowers employees to reach their full potential in a winning culture motivated by a powerful purpose.
• Essity values and encourages diversity and solicits applications from all qualified applicants.

Equal Opportunity

• The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.
• We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
• If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com