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About the Role

Guide homeowners through their transition to clean, intelligent home energy, acting as a trusted advisor to help customers understand dcbel’s offering, confirm home eligibility for installation, and convert interest into sales.

Responsibilities

• Engage directly with customers through phone, chat, email, video consultations, and other digital channels to guide purchasing decisions, deliver an exceptional customer experience, and support online sales growth.
• Convert leads into sales by validating customer needs, confirming home eligibility for an Ara system, and guiding them through the buying experience.
• Own the sales process from qualified lead to closed deal, building trust and handling questions related to product, pricing, programs, installation, and compatibility.
• Guide customers through deposit and payment steps, as well as the next steps in the installation journey.
• Meet or exceed conversion and revenue targets.
• Ensure a smooth, high-quality pre-sales experience and set clear expectations for installation and timelines.
• Act as the bridge between the customer and internal teams, maintaining a "white-glove" experience aligned with dcbel’s premium positioning.
• Explain dcbel’s offering in simple, compelling terms, build trust, and help customers visualize the benefits of a home energy ecosystem powered by Ara.
• Conduct discovery calls to assess home suitability for installation, gathering key information from customers.
• Mentor and support junior sales advisors.
• Participate in sales process improvement initiatives.

Requirements

• 4-7 years of experience in customer sales or retail advisory roles, with proven ability to convert leads into sales.
• Experience in consumer technology or premium products, home services (solar, HVAC, EV charging, etc.).
• Interest in energy, sustainability, or electrification.
• Thrive in a fast-paced, high-growth environment.
• Excellent collaboration and teamwork skills.
• Comfortable explaining new concepts in simple terms.
• Comfortable with CRM and established and/or changing business processes.
• Strong EQ, entrepreneurial mindset, and resourcefulness.
• Ability to communicate complex issues clearly and concisely.
• Schedule flexibility to support customers across multiple North American time zones, including potential work during East Coast and West Coast business hours, and occasional evenings and weekends.

Skills

• Bilingual French and English

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Health insurance
• Health virtual care
• Employee stock options plan (ESOP)
• Flexible hours
• Parking available or with employer commute program

About the Company

• dcbel Inc. is developing technology and designing products that make clean, efficient, and sustainable energy accessible to all.
• dcbel is at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure.
• The company is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
• Grow professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts.