Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Experience Design Senior Associate in the Design & AI Strategy team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Align user needs with business goals, utilizing your strong understanding of the financial services industry and JPMorgan Chase's IT systems to navigate complex problems and drive strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for employees and customers.

Responsibilities

Support ideation and discovery across AI initiatives through rapid prototyping, visual and interaction design, information architecture, and lightweight coding proofs of concept using tools such as VS Code, GitHub Copilot, Claude Code, and similar AI-assisted workflows.
Perform front-end design and development on internal web applications, interactive pages, and lightweight prototypes using HTML, CSS, and JavaScript; support prototype-to-tool iteration, UI polish, and related deployment needs.
Evaluate internal and external AI tools across practitioner-relevant tasks; document strengths, limitations, use cases, and risks; and translate findings into practical guidance, demos, evaluation results, or recommendations the organization can use.
Own and evolve UI design and information architecture for custom-built tools—including wireframes, UI mockups, site structure, navigation, and content hierarchy.
Track adoption analytics, maintain a demand / request log, participate in the Design Strategy AI Sync and related forums, and escalate complex requests to the appropriate lead.
Help design and maintain self-paced learning, support, and onboarding mechanisms for existing and new tooling.
Onboard users to AI workforce tools end-to-end — grant access, walk through the self-service creation flow, verify first completion, and conduct quality reviews, completeness, standards alignment.
Co-lead AI-related office hours, workshops, and enablement sessions, and serve as first point of contact for access, setup, troubleshooting, and general guidance across internal tools and AI initiatives.

Requirements

Bachelor’s degree in Design, a related field, or equivalent experience
3+ years in UX design or information architecture within a large enterprise or similarly complex environment— supported by a portfolio showing UI / interaction design, information architecture, or internal product design work.
Strong foundation in user experience and service design (journey mapping, systems thinking), with the ability to translate business and user needs into AI-enabled concepts, flows, and solution ideas.
Practical experience with HTML, CSS, and JavaScript, including the ability to build, update, and polish web applications, interactive pages, or lightweight prototypes using AI-assisted development tools such as GitHub Copilot, Claude Code, or similar; hands-on experience with Confluence, Figma, and Microsoft 365.
Practitioner-level fluency with LLM-based tools such as ChatGPT, Copilot, Claude, LLM Suite, or similar; understands prompting, knowledge bases, AI-assisted workflows, reusable guidance patterns, and the practical limitations of AI tools in enterprise settings.
Strong communication and stakeholder management skills — able to present to groups, lead training sessions, create clear instructional content, and influence across levels while balancing structured thinking, experimentation, and rapid iteration.

Skills

VS Code
GitHub Copilot
Claude Code
HTML
CSS
JavaScript
Confluence
Figma
Microsoft 365
ChatGPT
Copilot
Claude
LLM Suite
Prompting
Knowledge bases
AI-assisted workflows
Reusable guidance patterns
Journey mapping
Systems thinking
Enterprise-grade design systems
React / Vite applications
Accessibility standards (WCAG)

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

Senior Associate
3+ years

Education Level

Bachelor's degree

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans