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About the Role

The Residential Revenue & Lease Specialist provides exceptional customer service to residents, clients, and internal business partners, ensuring accurate and efficient administration of rent collection, lease administration, and legal documentation in a high-volume, deadline-driven environment.

Responsibilities

• Deliver outstanding customer service to residents, clients, and internal stakeholders, addressing concerns within 24-48 hours and documenting resolutions.
• Communicate effectively and professionally with residents, clients, and colleagues.
• Escalate complaints to the appropriate Manager as needed.
• Manage a high volume of phone calls and emails.
• Prepare documents to support due diligence for potential property sales.
• Maintain precise electronic filing of all relevant documents.
• Maintain accuracy and attention to detail while managing competing priorities in a fast-paced, high-volume portfolio.
• Collect and process rental payments, prepare bank deposits, and ensure accurate record-keeping.
• Set up Pre-Authorized Payments (PAP) through Property Vista.
• Prepare and distribute weekly collection letters.
• Provide Accounts Receivable (AR) updates to Property Managers and Site Staff on a weekly basis.
• Conduct proactive phone call/email follow-ups to tenants in arrears.
• Prepare and manage legal notices (e.g., N4, N5, N6, N7, N8) as per the Residential Tenancies Act.
• Coordinate legal filings with the paralegal (e.g., L1, L2 forms) in a timely manner.
• Interpret and action LTB orders by monitoring tenant compliance orders and payment plans.
• Enforce LTB orders and manage collections for past tenants.
• Assist residents in understanding their notice of rent increase (Form N1/N2).
• Run and verify monthly rent billings in Yardi.
• Add and update tenant charges for parking, lockers, legal fees, or other items.
• Prepare and distribute annual tax receipts.
• Review tenant ledgers for discrepancies, arrears patterns, and required actions.
• Process rental applications, including employment verifications, landlord references, and credit checks.
• Set up and maintain resident lease information in Yardi and prepare lease packages.
• Ensure timely receipt of executed lease documents.
• Coordinate tenant move-in processes, including utility account setups.
• Coordinate move-out processes, including processing N9 and/or N11’s.
• Input tenant insurance details and provide security codes for portal access.
• Respond to communication tickets.
• Offer basic technical support to tenants and staff.

Requirements

• Minimum 2 years of experience in leasing and property administration.
• Experience administering a residential portfolio of at least 800 suites.
• Experience with Yardi Voyager is required.
• Demonstrated experience preparing N4 notices is required.
• Experience managing high-volume portfolios.
• Working knowledge of the RTA is required for this role.

Skills

• Proficiency in Word, Excel, PowerPoint, Microsoft Outlook, and property management software.
• Excellent judgment and decision-making skills.
• Strong organizational and time management skills.
• Exceptional communication and relationship-building abilities.
• Commitment to providing excellent customer service.
• Open to process improvements and change.
• Ability to follow structured processes accurately.
• Strong knowledge of residential property administration.

Location

• Corporate Office

Work Type

• Full-time

Experience Level

• Minimum 2 years

Education Level

• High school diploma required
• College diploma or degree preferred (hospitality, business administration, or a related field considered an asset)

About the Company

• Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer.

Equal Opportunity

• We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.