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About the Role

As Director of Housekeeping at InterContinental San Francisco, you will lead all aspects of housekeeping operations, ensuring exceptional cleanliness, operational excellence, and memorable guest experiences. You will inspire and develop a high-performing team while maintaining the highest standards of quality, safety, and service.

Responsibilities

Lead daily housekeeping operations by planning, assigning, and coordinating work to ensure optimal staffing levels, productivity, and service excellence.
Recruit, train, coach, and develop team members while fostering a culture of accountability, engagement, collaboration, and continuous improvement.
Set clear performance expectations, provide regular feedback, recognize achievements, and support career growth and development.
Ensure all team members comply with federal, state, and local regulations, as well as company policies, procedures, and safety standards.
Maintain exceptional housekeeping and laundry standards that consistently exceed guest expectations and support the hotel's quality and brand objectives.
Conduct routine inspections of guest rooms, public areas, back-of-house spaces, equipment, and linen inventories to ensure cleanliness, presentation, functionality, and proper maintenance.
Deliver personalized service by anticipating and fulfilling the needs of VIPs, returning guests, and IHG One Rewards members.
Resolve guest concerns promptly, professionally, and with genuine care to ensure complete guest satisfaction.
Manage inventories of housekeeping supplies, linens, and equipment to maintain appropriate stock levels while controlling costs, minimizing waste, and supporting sustainability initiatives.
Oversee lost-and-found procedures to ensure items are accurately documented, securely stored, and returned to their owners whenever possible.
Develop and manage the department's annual operating budget, focusing on labor management, productivity, cost per occupied room, and overall financial performance.
Monitor departmental expenses, labor productivity, and inventory controls to maximize operational efficiency and achieve budget targets.
Serve as Manager on Duty when required and perform other duties as assigned.

Requirements

Minimum of five years of progressive housekeeping leadership experience, ideally within a hotel of similar size, scale, and operational complexity.
Experience leading teams in a unionized environment is required, including a strong understanding of collective bargaining agreements, respectful labor relations, and collaborative partnership with union representatives.
Highly organized and thrive in a fast-paced hospitality environment where priorities shift frequently.
Effectively manage multiple responsibilities while maintaining exceptional attention to detail and consistently high standards.
Lead by example with a hands-on approach, readily supporting your team wherever needed to ensure operational success and an outstanding guest experience.
Excellent written and verbal communication skills and can build strong relationships with colleagues, guests, leadership, and union partners.
Professional fluency in English is required.
Additional language skills in Mandarin, Cantonese, or Spanish are considered a strong asset.
Ability to frequently stand, walk, and move throughout guest rooms and operational areas.
Ability to lift, carry, push, or pull items weighing up to 50 pounds.
Ability to operate housekeeping equipment and safely handle cleaning tools and supplies.
Ability to use computers, property management systems, housekeeping applications, and standard office equipment.
Exceptional communication and interpersonal skills when interacting with guests, colleagues, vendors, and other stakeholders.
Strong reading and writing skills to prepare reports, complete documentation, interpret operational data, and deliver training.
Solid financial acumen, including budgeting, labor management, inventory control, profit and loss concepts, percentages, and variance analysis.
Excellent problem-solving, organizational, coaching, motivational, and decision-making abilities.
Flexibility to work evenings, weekends, and holidays as business needs require.

Skills

Housekeeping operations
Team leadership
Recruiting
Training
Coaching
Performance management
Compliance
Safety standards
Guest service
Inventory management
Budget management
Financial acumen
Problem-solving
Organizational skills
Communication skills
Interpersonal skills
Relationship building

Location

San Francisco

Work Type

Full-time

Experience Level

Director level
5+ years of progressive housekeeping leadership experience

Salary/Compensations

$100,000 to $120,000
Eligible for annual bonus incentives

Benefits

FREE medical coverage
Heavily subsidized dental, vision, and other insurance
Complimentary chef-prepared meals in our Colleague Dining Room
Commuter Benefits Program with company-paid account administration fees
Exclusive IHG One Pass Travel Program with deeply discounted room rates
50% off food and beverage when traveling on eligible IHG One Pass rates
BenefitHub discounts
Two weeks of paid vacation during your first year
Wellness and Sick Time accrued each pay period
Eleven paid holidays each year
401(k) retirement plan with company matching
Paid parental leave
Training, development, and career advancement opportunities

About the Company

At InterContinental San Francisco, every guest deserves an exceptional experience—day or night.
IHG Hotels & Resorts is one of the world's leading hospitality companies.