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About the Role

The Intake Coordinator will manage the patient intake process for Ember Health, including fielding inbound inquiries, educating prospective patients about Ember's care, managing a pipeline efficiently and systematically, and coordinating with various team members to continuously improve the intake process. This is a non-clinical, full time role in Brooklyn Heights, New York, with a hybrid work arrangement.

Responsibilities

Guide prospective patients through the intake process, serving as their primary point of contact from first inquiry through admission to care.
Educate prospective patients about Ember Health's services, field all inquiries, answer questions, and conduct screening conversations to determine whether our care is an appropriate fit.
Coordinate patient onboarding, ensuring all required documentation, appointments, referrals, and clinical information are completed accurately and efficiently.
Partner with clinical teams to facilitate smooth transitions into care by communicating relevant patient information and supporting clinical decision-making.
Manage the patient intake pipeline, maintaining accurate records, conducting timely follow-up, and reducing delays so patients can access care as quickly as possible.
Support integrated care by coordinating referrals to outside clinicians when needed to ensure patients meet care requirements.
Monitor intake performance, maintaining data integrity, tracking key metrics, and identifying opportunities to improve the patient onboarding experience.

Requirements

Prior sales and/or customer service professional experience.
Experience in CRM systems and sales pipeline management.
Professional verbal and written communications experience.
Prior professional experience in mental health services desired.

Skills

Service-orientation
Written and verbal communications
Attention to detail
Professional integrity
Results-oriented
Highly motivated
Self-starter
Excellent communicator
Systematic
Detail-oriented
Mission-aligned
CRM systems
Sales pipeline management

Location

Brooklyn Heights, New York

Work Type

Full-time
Hybrid

Experience Level

Professional

Salary/Compensations

$65,000 to $70,000 total annual cash compensation
$55,000 - $60,000 base salary
$10,000 targeted performance based bonus
$1,650 - $7,000 guaranteed and potential bonus 401K contributions

Benefits

Healthcare coverage (including vision and dental)
25 days of paid vacation
Dedicated sick time
Guaranteed 401K contributions
Potential bonus 401K contributions based on enterprise performance

About the Company

Ember Health is a fast growing organization on a mission to expand access to effective, evidence-based, and compassionate care for people living with depression.
We deliver IV ketamine treatment in safe, medically supervised clinics accompanied by a carefully curated therapeutic experience and led by a team of the highest caliber.
We are proud to be the leaders in the space, as the holders of the largest data set on IV ketamine for depression in the country and setting a new goal for what’s possible, with 84% of our patients reporting real symptom relief.
We’re building a best-in-class model by leading with evidence, designing for optimal patient experience and outcomes, and partnering with a large ecosystem of mental health providers.
We live our values by operating with the highest degree of integrity, compassion, and excellence.
We’re growing intentionally, carefully building a team of talented, professional and dedicated individuals who are excited to shape the future of mental health.
Each member plays an integral part of creating and leading a truly transformative solution in the field of mental health.
To learn more about ketamine for depression, you may visit our frequently asked questions and reference external resources we’ve organized on the topic.