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About the Role

The Administrative Supervisor will lead, coach, and develop their team to ensure successful customer service operations. This role will also assist in client service functions, responding to user inquiries about laboratory test specifications and communicating patient test results and other data to healthcare professionals in a timely manner.

Responsibilities

• Monitor customer service team performance.
• Aid in the development of customer service policies and procedures.
• Train and mentor customer service staff.
• Handle customer complaints and inquiries.
• Identify customer service trends and recommend process improvements.
• Perform duties related to problem discovery and resolution.
• Work closely with supervisory staff in Central Accessioning and other departments within the Center for Clinical Laboratories.
• Respond to inquiries regarding clinical test specifications.
• Communicate patient test results and other data to healthcare professionals.
• Process incoming and outgoing telephone calls and faxes through an Automated Call Center program.
• Communicate with State and City health departments as required by law.

Requirements

• Strong organizational skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Ability to lead.
• Ability to multi-task.
• Ability to communicate effectively.
• Attention to detail.
• Commitment to achieving consistent customer satisfaction.
• Strong knowledge of computers.
• Ability to learn data procurement through utilization of the Laboratory Information System.

Skills

• Customer service operations
• Client service functions
• Laboratory Information System (LIS)
• Automated Call Center program
• Computer proficiency

Location

• New York metro area

Work Type

• Full-time

Experience Level

• Supervisor

About the Company

• The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence.
• We share a common dedication to delivering outstanding patient care.
• When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare.
• We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
• At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow.
• We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.
• Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.
• We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.
• Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.
• Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
• Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment.
• The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.
• We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology.
• New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.
• U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties.
• The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges.
• Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity

• The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
• We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
• We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
• Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.