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About the Role

Oversee underwriting associates and support functions, ensuring service excellence, consistency, efficiency, and adherence to corporate risk standards. Serve as a key resource to the underwriting team, providing coaching, training, process improvements, and strategic support during periods of elevated business volume.

Responsibilities

• Lead, mentor, and manage a team of Underwriting Associates and underwriting support staff.
• Provide ongoing coaching, technical guidance, and professional development opportunities.
• Design and execute training programs, onboarding initiatives, and knowledge-sharing sessions.
• Oversee workflow management and resource allocation to meet service level expectations.
• Support underwriting teams during peak volume periods through workload balancing and file review support.
• Monitor underwriting quality and adherence to credit, compliance, and regulatory requirements.
• Develop operational reporting, dashboards, and key performance indicators (KPIs).
• Analyze data to identify trends, operational risks, bottlenecks, and improvement opportunities.
• Drive process optimization initiatives, automation opportunities, and best practices.
• Partner with senior leadership on strategic initiatives and continuous improvement efforts.
• Collaborate with Sales, Credit, Funding, Risk, and other stakeholders.
• Lead change management and maintain underwriting procedures and documentation.
• Support recruitment, workforce planning, performance management, and succession planning.

Requirements

• 6+ years of progressive experience in commercial lending, commercial mortgage underwriting, credit adjudication, or commercial real estate financing.
• 3+ years of people leadership experience managing underwriting, credit, sales support, or lending operations teams.
• Proven experience underwriting and approving complex commercial real estate transactions, including construction, term, CMHC-insured, and conventional financing.
• Demonstrated success leading teams in a high-volume, service-driven commercial lending environment.
• Experience developing and implementing operational processes, workflow optimization initiatives, and performance metrics.
• Advanced knowledge of commercial mortgage lending principles, underwriting methodologies, and credit risk assessment.
• Comprehensive knowledge of lending regulations, compliance requirements, and risk management frameworks.
• Results-oriented mindset with a focus on service excellence, quality, efficiency, and risk management.
• Strategic thinker who can balance risk management, operational efficiency, and business growth objectives.
• Highly collaborative leader with strong business acumen and sound judgment.
• Ability to identify operational risks, resolve issues proactively, and implement sustainable solutions.

Skills

• Microsoft Office Suite (Excel, Power BI, PowerPoint, Word)
• Financial modelling

Location

• Toronto
• Vancouver
• Calgary

Work Type

• Hybrid
• Remote
• In-office

Experience Level

• Senior Manager
• 6+ years of experience
• 3+ years of people leadership experience

Salary/Compensations

• $100,000.00 - $110,000.00 annually

Benefits

• Competitive salaries
• Profit sharing
• RRSP matching
• Benefits from day one
• Generous paid time off
• Commitment to well-being (Financial, Physical, Social, Career, Community)

About the Company

• Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future.
• Driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
• Culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome.
• Value people, build meaningful relationships, focus on individual strengths, and approach work with passion.

Equal Opportunity

• Peoples Group is an Equal Employment Opportunity employer.
• We value and celebrate individuality while fostering an inclusive workplace for everyone.
• If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.