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About the Role

Plans, organizes, and coordinates the scheduling and routing of shipments to control costs and ensure customer satisfaction. Manages Household Goods service crews, resolves service issues, and maintains accurate order status.

Responsibilities

• Execute shipment plans within branch operations and United Van Lines scope.
• Establish and maintain control of all drivers in the designated area.
• Rate and memo previous day’s paperwork.
• Provide timely status updates for all orders in the computer system.
• Ensure Household Goods driver paperwork is complete, accurate, and accounted for daily.
• Plan the next day’s routes and orders, completing all pre-calls with 24-hour notice.
• Assign vehicles and equipment to appropriate personnel.
• Maintain records and audit driver logs and performance with the Operations Manager.
• Assist in maintaining vehicle records, repairs, services, and mileages.
• Ensure work assignments are staffed with adequate crews for objectives and customer satisfaction.
• Immediately inform Customer Service representatives of any order-related problems.
• Maintain open communication regarding sales needs and market conditions.
• Maintain excellent communication with Household Goods customers regarding scheduling and timeliness.
• Review and approve Household Goods system crew time cards and expenses.
• Investigate and analyze causes of shipment damage, taking corrective action.
• Interface with the Accounting Department to resolve paperwork and/or rating issues.
• Maintain and achieve company goals and ratios in accordance with revenue and expenses.
• Control warehouse labor in conjunction with the Operations Manager.
• Ensure the warehouse is maintained in a clean and neat fashion at all times.
• Maintain accounts and warehouse storage records.
• Enforce company policies and take corrective and disciplinary action as needed.

Requirements

• Dispatch experience required.
• Excellent communication skills.
• Detail and customer service oriented.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Ability to communicate effectively at all levels of the organization.
• Must be organized.
• Proven track record of working in a team environment and autonomously.
• Basic understanding of transportation logistics.
• Ability to manage several projects at once.
• Ability to read and interpret maps.
• Ability to work with little oversight.
• Very organized and work in a timely manner.
• Problem solving and conflict resolution skills.
• Excellent telephone communication skills, with a clear and pleasant speaking voice.
• Team oriented and personally committed to continuous improvement.
• Demonstrated ability to interface effectively and positively with all members of the organization.
• Basic computer and typing skills for basic Microsoft Office and Google G Suite applications.

Skills

• Dispatch
• Communication
• Customer Service
• Microsoft Office Suite
• Google G Suite
• Organization
• Teamwork
• Problem Solving
• Conflict Resolution
• Telephone Communication
• Transportation Logistics

Experience Level

• 3-5 years experience desired

Education Level

• Bachelor’s degree or equivalent combination of education and experience