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About the Role

The Operations Coordinator – Managed Services is responsible for the day-to-day execution supporting the MSP order-to-billing cycle. This position performs transactional work, including order review, fulfillment tasks, and revenue and billing data capture, while maintaining accurate data in NetSuite and coordinating across departments.

Responsibilities

• Reviews sales orders for completeness and accuracy.
• Performs day-to-day fulfillment tasks to ensure order completion.
• Monitors ETA dates on open orders and flags potential delays.
• Communicates order and fulfillment status, surfacing delays and exceptions.
• Organizes, tracks, and maintains purchase orders for MSP cloud services and licensing.
• Tracks recurring and non-recurring MSP services revenue and makes necessary adjustments.
• Confirms all fulfilled items are captured for billing and reconciles invoices.
• Onboards new clients into billing and invoicing processes.
• Collaborates with Finance and Accounting on month-end billing and revenue reporting.
• Maintains job/project and contract codes, sets up new contracts for revenue tracking, and follows up on renewals.
• Processes and reviews fulfillments across billing platforms mid-month.
• Confirms all revenue for the month has been reconciled and billed at month-end.
• Maintains accurate MSP order, fulfillment, billing, and cost data in NetSuite.
• Performs data entry, system updates, and inventory transactions.
• Supports the Operations Manager as a NetSuite user for the MSP operation.
• Coordinates with Inside Sales, Finance, and buyers to ensure the MSP order flow stays on track.
• Assists Finance with purchase order receipt and payment accuracy for vendor invoices.
• Follows and helps document standardized process flows for the MSP operation.
• Organizes and maintains accurate records of order status, fulfillment flow, and billing timelines.
• Provides ad-hoc reporting and assists with monthly revenue forecasting.
• Performs other job-related duties as assigned.

Requirements

• 2+ years in an operations, administrative, or revenue/billing support role, preferably in an MSP, IT services, logistics, or distribution environment.
• Proficiency with ERP systems.
• Strong Excel and quantitative/analytical abilities.
• Keen attention to detail and relentless follow-up.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously while maintaining clear accountability.
• Creative problem solving and ability to devise alternative approaches to current workflows.

Skills

• NetSuite experience strongly preferred.
• Familiarity with MSP billing / PSA and revenue tracking platforms a plus.

Location

• Northeast

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Bachelor’s degree in business preferred

Benefits

• Competitive salaries
• Comprehensive benefits
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the Company

• CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
• Our philosophy is: Right People, Right Results, Right Careers!
• We provide network integration, support services, products solutions, and applications services.
• Our focus is to make technology easy and to help our clients use it as effectively as possible.

Equal Opportunity

• Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.