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About the Role

ICON Property Management is seeking a detail-oriented and professional Property Administrator to support the day-to-day operations of a condominium community. This role is responsible for managing administrative functions that keep the community running smoothly and efficiently, serving as the first point of contact for residents and providing key support to the Board of Directors.

Responsibilities

• Act as the primary administrative support for the site property manager and ensure smooth day-to-day operations of the condominium community.
• Professionally respond to resident and board member inquiries by phone, email, and in-person, ensuring timely follow-up and resolution of concerns.
• Review daily reports from security personnel and escalate issues requiring management attention.
• Maintain and update owner and resident contact records, including tracking changes in unit ownership and resident information.
• Prepare and distribute resident communications, including notices, email blasts, and compliance letters in accordance with corporate templates.
• Process resident documentation such as amenity booking forms, parking permits, and resident information sheets.
• Prepare weekly interoffice mail packages and coordinate incoming and outgoing correspondence with ICON’s head office.
• Assist in the drafting of corporate policies, procedures, and community notices under the direction of the property manager.
• Coordinate contractor and maintenance visits and liaise with the superintendent for service requests, as directed.
• Maintain logs for Common Expense Fee (CEF) and sundry payments and prepare related documentation for accounting.
• Order and manage inventory of office supplies.
• Provide administrative support during the preparation of board and owners’ meetings, including the organization of meeting materials and records.
• Support the preparation of monthly management reports, operational logs, and building inspection documentation.
• Notify ICON’s head office of unit sales to update ownership records accordingly.
• Provide vacation relief and administrative coverage at other ICON-managed condominium sites, based on operational requirements and under the direction of senior management.

Requirements

• Minimum of 3 years experience in a customer service or office administration role.
• Experience in a property administration or condominium customer service role is considered an asset.
• Valid Limited License under the Condominium Management Regulatory Authority of Ontario (CMRAO).
• Understanding of condominium governance and administrative procedures.
• Familiarity with the Condominium Act, 1998 and CMRAO regulations.
• Knowledge of internal communication protocols and resident engagement practices.
• Strong interpersonal and customer service skills with a professional and courteous manner.
• High-level proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with condo management platforms such as Condo Control or Condo Manager.
• Excellent time management and organizational skills with the ability to handle multiple priorities.
• Strong verbal and written communication skills for drafting notices, emails, and letters.
• Ability to work independently, follow established procedures, and know when to escalate matters to the Condominium Manager.
• Ability to adapt to changing needs and deliver quality service in a fast-paced environment.

Skills

• Customer service
• Office administration
• Property administration
• Condominium customer service
• Condominium governance
• Administrative procedures
• Condominium Act, 1998
• CMRAO regulations
• Internal communication protocols
• Resident engagement practices
• Interpersonal skills
• Microsoft Office (Outlook, Word, Excel)
• Condo management platforms (Condo Control or Condo Manager)
• Time management
• Organizational skills
• Verbal communication
• Written communication

Location

• On-site within a condominium community

Work Type

• On-site
• Full-time

Experience Level

• Minimum of 3 years experience in a customer service or office administration role

Education Level

• Post-secondary education in business administration, real estate, or a related discipline is preferred

About the Company

• ICON is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported.
• We are dedicated to building a workforce that reflects the diversity of our clients and the communities in which we serve.
• ICON Property Management is an equal opportunity employer committed to a diverse and inclusive workforce.

Equal Opportunity

• Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.