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About the Role

The property manager is responsible for the overall operations of the property, ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for residents, associates, and clients.

Responsibilities

• Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards.
• Meet client expectations and provide an excellent customer service experience.
• Recruit, interview, provide corrective feedback, and hire associates.
• Create a positive work environment by leading and communicating a shared vision with associates and providing coaching and development.
• Execute the strategic marketing plan to attract and retain residents.
• Understand the operations guidelines established within the property management agreement.
• Respond to resident complaints and issues, serving as a liaison to residents and the corporate office regarding common area maintenance and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge through educational workshops, professional publications, and networking.
• Organize and implement site natural disaster and emergency evacuation plans.
• Manage property and associate safety records, property loss claims, and risk management initiatives.
• Perform other duties as assigned.

Requirements

• High school diploma required; Bachelor's degree preferred.
• Two to three years of property management experience required.
• One to two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Real estate license preferred or may be required in some locations.
• Knowledge of Salesforce.com preferred.
• Prior experience in Yardi Voyager or an equivalent system preferred.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
• Intermediate knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Sensitivity to confidential matters required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver's license, clean driving record, and current auto insurance.

Skills

• Organizational skills
• Time-management skills
• Interpersonal skills
• Microsoft Office Suite proficiency
• Customer service skills
• Communication skills
• Problem-solving skills

Location

• Bee Cave, TX
• Austin, TX

Work Type

• Full-time

Experience Level

• 2-3 years of property management experience
• 1-2 years of direct management experience

Education Level

• High school diploma
• Bachelor's degree preferred

Salary/Compensations

• $75,000 to $80,000 per year

Benefits

• Medical, dental, vision, and mental health coverage options
• Competitive pay
• Basic life insurance
• Matching 401(k) contributions
• Generous time-off plan
• 10 paid holidays including a community service day and birthday
• Mentoring
• Professional development
• Discounts
• Tuition reimbursement
• Robust recognition program

About the Company

• Avenue5 Residential is a fast-growing property management company.
• They prioritize people and partnerships, empower associates, focus on solutions, champion ideas, and deliver proof over promises.
• Award-winning culture recognized by Best Places to Work Multifamily™, Great Place to Work®, Best Workplaces in Real Estate™, and NMHC Top 50 Managers List.