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About the Role

As a Patient Support Coordinator, you will be the primary point of contact for patients, managing approximately 450 calls weekly. Your role involves guiding patients through various needs, providing reassurance, and offering practical support to ensure a positive and trusted experience.

Responsibilities

• Manage inbound and outbound calls to guide patients through their treatment journey.
• Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
• Update and maintain patient information in the management system, ensuring data accuracy and GDPR compliance.
• Collaborate with the clinical team to ensure smooth patient experiences and continuity of care.
• Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence.

Requirements

• Prior experience in a high-volume call centre or similar environment.
• Demonstrated ability to handle complex queries and maintain professionalism.
• Background in customer service or healthcare.
• Demonstrated empathy, patience, and strong problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in active listening.
• Comfortable using various software tools.
• Ability to work independently.
• Ability to meet performance targets.
• Ability to juggle multiple tasks efficiently.

Skills

• High-Volume Call Handling
• Patient Assistance
• Record Management
• Collaboration
• Professional Conduct
• Customer Service
• Healthcare
• Communication Skills
• Active Listening
• IT Proficiency
• Patient Management Systems
• CRMs
• Self-Motivated
• Organised

Location

• UK

Work Type

• Remote
• 40 hour working week
• Full-time

Experience Level

• High-Volume Call Centre Experience

Salary/Compensations

• £27,000

Benefits

• 25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays
• Employer matching pension scheme up to 5%
• Opportunities for learning, development, and career progression

About the Company

• Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM).
• Dedicated to improving patient access to safe and effective treatments.
• Mission is to transform lives by combining innovative technology with high-quality clinical care.
• Offers a collaborative and supportive environment for career development.
• Contribute to meaningful change in healthcare and directly impact patients' lives.