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About the Role

Serve and safeguard clients in a range of industries such as Healthcare, and more. Welcome patients, visitors, and staff while providing exceptional customer service and clear communication. Maintain a professional, secure environment by monitoring access, responding to security-related concerns, and serving as a trusted point of contact.

Responsibilities

• Provide customer service to patients, visitors, and staff by carrying out site-specific procedures, access-control practices, and security-related protocols at a healthcare front desk.
• Greet and direct patients and visitors, verify authorized access as required, and communicate visitor guidelines in a professional and courteous manner.
• Monitor entry activity, maintain awareness of the reception area, and report unusual activity, access concerns, and security-related incidents to appropriate personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established emergency response procedures and contacting appropriate support resources.
• Maintain accurate visitor, access, and incident documentation while supporting a welcoming healthcare environment.

Requirements

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Skills

• Customer service
• Access control
• Security protocols
• Communication
• Problem-solving
• Emergency response

Location

• Austin, TX

Work Type

• Full Time

Education Level

• High school diploma or equivalent

Salary/Compensations

• $19.50 / Hour

Benefits

• Access to exclusive technology to view and claim additional shifts
• Paid training
• Access to career growth opportunities
• Retirement savings plan
• Medical insurance
• Dental insurance
• Vision insurance
• Basic life and AD&D insurance
• Disability insurance
• Discounts on top brands and services through Perks Program

About the Company

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
• Work in a dynamic, welcoming, and collaborative workplace.
• Be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

• Allied Universal® is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.