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About the Role

This senior-level leadership role is responsible for the end-to-end strategy, governance, and delivery of internal construction projects across Canada and the United States. The position combines enterprise program management discipline with hands-on construction project leadership to ensure complex internal build-outs, renovations, and workplace transformations are delivered safely, on time, on budget, and in alignment with corporate standards. This role has direct leadership accountability for a team of professionals and acts as the senior internal owner for the construction delivery process.

Responsibilities

Provide executive leadership over a portfolio of internal construction projects, including office build-outs, renovations, relocations, space reconfigurations, and tenant infrastructure upgrades.
Own end-to-end delivery from early planning and concept design through working drawings, construction execution, commissioning, and post-occupancy stabilization.
Accountable for scope clarity, constructability, sequencing, and delivery outcomes.
Establish and enforce program governance, delivery standards, controls, and reporting across all capital initiatives.
Lead and oversee Construction Project Management activities, including development and review of working drawings, coordination with architects, interior designers, electrical consultants, and specialty vendors, and direct management of construction companies and general contractors.
Drive resolution of site issues, change orders, and delivery risks while maintaining productivity, safety, and schedule.
Stay current with industry trends, regulatory requirements, and internal workplace standards to continuously improve delivery quality.
Partner internally with Design, Operations and Customer Relationship Management colleagues to execute on delivery of workplace and space needs.
Act as a senior advisor to executive leaders on construction feasibility, cost optimization, phasing, and delivery strategy.
Own accountability for capital budgets, forecasts, financial controls, risk management, and executive reporting.
Identify and proactively mitigate risks including cost escalation, schedule slippage, construction safety concerns, and operational disruption.
Maintain accountability for post-construction deficiencies, warranties, and close-out activities.
Lead, coach, and develop a cross-border team of direct reports across Canada and the U.S.
Set clear expectations, performance objectives, and development plans to build a high-performing team.
Foster a culture of strong communication, accountability, safety, and collaboration.

Requirements

10+ years of progressive experience leading internal construction projects within large, multi-site organizations.
Proven experience as a Construction Project Manager leading working drawings, contractor execution, and on-site delivery.
Strong experience managing architects, designers, electrical consultants, and construction firms.
Demonstrated success leading teams across multiple geographies.
Strong financial acumen with experience managing capital budgets, forecasts, and vendor costs.
Exceptional communication skills with the ability to influence executive stakeholders and external partners.
Strong, visible people leader capable of managing large, cross-functional and cross-border teams.
Confident, hands-on construction leader with the ability to balance strategic oversight and practical execution.
Clear, persuasive communicator with contractors, consultants, and senior executives.
Decisive problem solver with a proactive approach to risk, safety, and delivery challenges.
Results-driven leader committed to operational excellence and continuous improvement.

Skills

Project Management
Construction Management
Financial Acumen
Budget Management
Risk Management
Stakeholder Management
Team Leadership
Communication
Problem Solving
Strategic Planning

Location

Toronto, Ontario
Canada
United States

Work Type

Hybrid

Experience Level

Senior-level
10+ years

Education Level

PMP designation preferred

Salary/Compensations

$125,100.00 CAD - $175,100.00 CAD
$128,550 - $222,820 USD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program including holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.