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About the Role

The Unit Coordinator maintains a positive work environment while performing customer service, clerical, and reception duties to support the unit's workflow and ensure effective operation.

Responsibilities

• Assemble and maintain patient records, filling data and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Coordinate department communications, accepting and screening telephone calls appropriately.
• Assist in the orientation of new administrative support staff.
• Maintain adequate supplies of current forms, unit supplies, and equipment.
• Troubleshoot and maintain office equipment.
• Assist in scheduling using the Shift Wizard System and manage timecards/payroll via the Kronos system.
• Demonstrate professional business etiquette.
• Relay patient and healthcare member requests to other members of the unit.
• Respond to the individual needs of patients/families as appropriate to the age and special characteristics of the patient group served.
• Monitor, respond to, and follow through on patient call bell system and patient/family requests.
• Collaborate with other departments to facilitate admissions, discharges, and transfers.
• Assist the unit RN coordinator in updating Enterprise Visibility for appropriate bed placements of patients.
• Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.
• Perform environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshoot issues.

Requirements

• High School Diploma/G.E.D. required.
• Associate's Degree preferred.
• 1-3 years of healthcare or clerical experience required.
• Ability to coordinate and work as a team member with various disciplines and departments.
• Ability to communicate effectively on a wide range of issues with internal and/or external customers and initiate follow-up actions.
• Ability to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, and work efficiently with others to find solutions.
• Ability to prioritize, work independently, and perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist.
• Strong organizational and time management skills.
• Ability to read, understand, and follow oral and written instructions.
• Familiarity with Medical Terminology preferred.
• Basic word processing, computer input, and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service, and public relations skills.
• Ability to maintain a positive attitude in a fast-paced environment.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Skills

• Customer service
• Clerical duties
• Reception duties
• EPIC (clinical information system)
• Microsoft Office programs
• Phone etiquette
• Public relations
• Organizational skills
• Time management skills
• Medical Terminology (preferred)
• Office equipment operation

Location

• Night shift (United States of America)

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High School Diploma/G.E.D.
• Associate's Degree

Salary/Compensations

• $43,599.00 - $56,679.00

About the Company

• Albany Med Health System is an equal opportunity employer.
• Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Equal Opportunity

• Albany Med Health System is an equal opportunity employer.