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About the Role
We are building a relationship-oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we empower our team members, ensuring they have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Responsibilities
- Help clients manage their accounts and products.
- Focus on the client experience and make interactions meaningful.
- Connect clients to the right CIBC team members who can help them reach their goals.
- Listen, ask questions, and put yourself in the client’s shoes.
- Take accountability for client issues and know when to lean on others to create a better solution together.
- Become a technology expert.
- Introduce clients to our mobile banking applications, helping them to better manage their banking needs.
Requirements
- You need to be legally eligible to work at the location(s) specified.
- Where applicable, must have a valid work or study permit.
- May be asked to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).
- Artificial intelligence tools are used during the recruitment process.
Skills
- Accountability
- Active Listening
- Adaptability
- Banking
- Client Service
- Communication
- Continuous Learning
- Customer Engagement
- Customer Experience (CX)
- Customer Service
- Digital Literacy
- Financial Services
- Teamwork
- Technical Knowledge
Location
- Toronto
Work Type
- Full-time
- Part-time
Salary/Compensations
- Competitive salary
Benefits
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
About the Company
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- CIBC is committed to clarity in our hiring process.
- All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com