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About the Role

Salesforce Professional Services delivers strategic engagements that define transformational opportunities and articulate clear execution plans for complex enterprise change programs. We partner with executive-level customer leaders to establish business goals and deploy strategies that unlock the full value of the Salesforce platform across people, process, and technology.

Responsibilities

Lead pre-sales discovery workshops with executive and technical stakeholders to identify core business challenges, define target outcomes, and design viable implementation strategies.
Prescriptively structure large, complex professional services engagements, establishing clear scope boundaries, delivery assumptions, and success metrics aligned with Salesforce best practices.
Partner with Solution Architects and Business Strategists to validate functional and technical viability during the pre-sales cycle.
Co-own deal architecture and pricing strategies with Account Partners, balancing commercial targets, risk mitigation, and customer value.
Author comprehensive Statements of Work (SOWs), defining deliverables, staffing models, timelines, and commercial terms in collaboration with Legal and Revenue Recognition teams.
Develop accurate resource estimation models, delivery timelines, and margin structures to ensure operationally sound engagement models.
Serve as a trusted advisor to C-level executives, articulating digital transformation roadmaps and complex services solutions through compelling narratives.
Lead executive presentations, proposal defenses, and formal RFP responses for strategic enterprise opportunities.
Align diverse stakeholder interests—across customer business/IT leadership and internal sales, legal, and delivery teams—into cohesive commercial agreements.
Orchestrate seamless hand-offs from pre-sales to delivery teams, ensuring complete transfer of technical scope, risk assessments, and customer commitments.
Mentor team members and contribute to the continuous improvement of services sales playbooks, scoping frameworks, and solutioning assets.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
10+ years of experience delivering enterprise consulting services, with 7+ years focused on the Salesforce platform ecosystem.
5+ years of experience leading pre-sales scoping, technical estimation, and SOW creation for complex, enterprise-grade SaaS engagements.
Demonstrated experience in deal architecture, pricing negotiation, risk management, and formal SOW development within an enterprise software environment.
Proven capability to build advisory relationships, facilitate executive alignment workshops, and present transformation roadmaps to C-level stakeholders.
Functional and technical understanding of cloud architecture and the broader Salesforce product portfolio.
Ability to travel as needed based on client and project requirements.

Skills

Salesforce platform ecosystem
Pre-sales scoping
Technical estimation
SOW creation
Enterprise-grade SaaS engagements
Deal architecture
Pricing negotiation
Risk management
SOW development
Enterprise software
Executive communication
Advisory relationships
Executive alignment workshops
Digital transformation roadmaps
Cloud architecture
Salesforce product portfolio
Salesforce Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
Agentforce Specialist
Multi-million dollar digital transformation programs
Complex multi-cloud implementations
Enterprise agile frameworks
Project management methodologies
Professional services automation (PSA) tools

Location

Remote

Work Type

Full-time

Experience Level

Senior
10+ years of experience
7+ years of experience
5+ years of experience

Education Level

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.

Benefits

Benefits and resources support you to find balance and be your best
AI agents accelerate your impact so you can do your best

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
Agentforce is the future of AI, and you are the future of Salesforce.
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
We empower you to be a Trailblazer—driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as a platform for positive change, you belong here.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all.
We can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Applicants are welcome to opt-in to the interview scheme as part of the application process.