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About the Role

At Cancer Research UK, we exist to beat cancer. Every donation we receive helps fund life-saving research and brings us closer to a world where everybody lives longer, better lives, free from the fear of cancer. We are looking for an organised and customer-focused Income Processing Executive to join our Finance team and play a vital role in ensuring supporter donations and income are processed accurately, efficiently and professionally.

Responsibilities

Process donations, sponsorship income and supporter payments received through a variety of channels.
Accurately allocate income to the correct financial cost centres using established procedures, coding matrices and decision trees.
Prepare payments for banking and complete accurate data entry across multiple systems, databases and spreadsheets.
Manage supporter administration and correspondence arising from donations and income processing, including responding to supporter queries.
Support reconciliations, refunds, reversals and other income processing activities while maintaining high levels of accuracy and compliance.
Work collaboratively with colleagues to meet service level agreements and identify opportunities for continuous improvement.
Sorting and receiving post.

Requirements

Experience working in a customer service, administration or service-focused environment.
Excellent attention to detail and ability to process high volumes accurately.
Strong relationship-building and communication skills.
Experience using financial systems, CRM systems, databases or spreadsheets.
Strong organisational skills and ability to work to SLAs and KPIs.
Customer-focused and collaborative approach.
You must be eligible to work in the UK to apply for this vacancy.
Candidates must be 18 years or older.

Skills

Customer service
Administration
Financial systems
CRM systems
Databases
Spreadsheets
Communication skills
Organisational skills

Location

Stratford, London

Work Type

Office-based
5 days per week
6 Month Fixed Term Contract
35 hours per week

Salary/Compensations

£27,900

Benefits

plus benefits

About the Company

Cancer Research UK's vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

Equal Opportunity

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.