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About the Role

Responsible for delivering patient trays, providing excellent customer service, and assisting patients with menu selection. May also perform general kitchen duties and maintain food safety standards.

Responsibilities

• Gathers tray delivery information and takes patient meal orders using tablets.
• Communicates with nursing units regarding patient diets and special needs, and assists patients with concerns.
• Places food on patient trays according to selective menus, sequences trays in carts, and prepares minor items for service.
• Delivers trays to patients after verifying patient name against the tray ticket.
• Cleans counters, steam tables, cold tables, dining room tables and chairs, ovens, ranges, hoods, and sinks.
• Transports soiled dishes for the Doctor's Dining Room to the conveyor.
• Follows the tray delivery script to ensure a high level of customer service.
• Assembles patient trays, loads carts, and delivers carts to units.
• Stocks assigned nursing units with appropriate floor stock items according to PAR levels and stocking schedules.
• Maintains a clean and orderly work area.
• Assists in receiving and storing food and supplies, and portions food into proper containers for distribution.
• Delivers and returns retherm carts and soiled tray carts to and from patient areas and special meeting areas.
• Attends all mandatory annual educational programs.
• Demonstrates understanding of customer/patient needs by interacting in a friendly and caring way, being attentive, and maintaining communication for a secure and pleasant experience.

Requirements

• Ability to read and understand food requirements for all dishes.
• Must have diet knowledge.
• Must be competent with computer skills.
• Must possess a high level of customer service skills.
• Some physical effort or strain required.
• May involve lifting, pushing, pulling, reaching, or stooping.
• Required to be on feet for long periods of time.
• Tasks involve no exposure to blood, body fluids, or tissues.

Skills

• Customer service
• Computer skills
• Diet knowledge

Education Level

• High school or equivalent