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About the Role

The Concierge serves as the primary point of contact for residents and guests, delivering a professional and hospitality-driven experience while supporting daily property operations. This role focuses on building resident relationships and ensuring consistent, discreet, and caring service delivery within a structured residential model.

Responsibilities

• Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence.
• Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels.
• Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.
• Maintain awareness of resident preferences to support a personalized experience.
• Support resident communications by directing requests to appropriate teams and ensuring follow-up.
• Coordinate and support resident service requests related to daily living on a request basis.
• Maintain strong knowledge of the local neighborhood, amenities, and services.
• Assist with coordinating community initiatives and resident engagement activities.
• Support parcel management, delivery handling, and resident notifications.
• Coordinate and support resident move-ins and move-outs, including communication and access coordination.
• Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues.
• Maintain accurate logs for resident interactions, deliveries, access control, and service requests.
• Support the use and accuracy of property management systems and resident communication platforms.
• Serve as a secure and controlled point of access to the building, ensuring visitors and vendors are properly logged and authorized.
• Monitor building systems, including CCTV and access control, and report any irregularities.
• Support key and fob management processes.
• Maintain vigilance of the property and escalate safety, security, or operational concerns promptly.
• Ensure compliance with Health & Safety procedures and reporting requirements.
• Present a polished, professional appearance in accordance with company standards and uniform guidelines.
• Maintain a calm, composed, and service-oriented demeanor in all situations.
• Uphold the organization’s values, service standards, and commitment to resident experience.
• Protect resident privacy and confidentiality at all times.

Requirements

• Minimum 2 years of experience in hospitality, customer service, or multi-residential environments.
• Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts.

Skills

• Strong interpersonal and communication skills
• Ability to build positive relationships
• Professionalism
• Dependability
• Highly organized
• Strong attention to detail
• Ability to multitask and prioritize effectively
• High level of discretion
• Sound judgment
• Comfortable using technology, including Microsoft Office and property management systems
• Experience in residential, hotel, or luxury service environments (preferred)
• Familiarity with resident apps, parcel systems, and property management platforms (e.g., Yardi) (preferred)
• Knowledge of the local area, services, and amenities (preferred)

Location

• Toronto

Work Type

• Full-time

Experience Level

• Minimum 2 years of experience

Salary/Compensations

• $47,180.00 - $62,540.00

Benefits

• Attractive benefits and wellness package
• Incentive opportunity of 7%

About the Company

• Founded in 1988, Tricon is a preeminent rental housing provider in North America.
• Tricon is a leader in developing high-quality multi-family portfolios, with a significant pipeline of new units.
• Tricon reimagines rental living with properties in prime downtown Toronto locations, featuring design excellence, resort-quality amenities, exceptional customer service, and lifestyle programming.

Equal Opportunity

• Tricon is committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
• Tricon aims to positively impact its business and the communities it serves, creating a lasting legacy where everyone can thrive.
• Tricon provides a fair and equitable hiring process.
• Accommodations requests will be reviewed at any point in the selection process. To request an accommodation, contact the Human Resources department at AccessibilityHR@triconhomes.com with your name and position applying for.