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About the Role

Conduct independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings. This role involves telephone communication with customers during the internal review process, responding to and preparing legal submissions for the Personal Injury Commission, and interacting with lawyers and other stakeholders. Ensure adherence to legislative requirements and compliance with legislative timeframes, and assist with developing and managing relationships with external stakeholders.

Responsibilities

Conduct independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings
Telephone communication with the Customer during the internal review process
Responding to and preparing legal submissions in response to applications lodged with the Personal Injury Commission
Interaction with lawyers and other stake holders during the internal review process
Ensure adherence to legislative requirements and compliance with legislative timeframes
Assist with the development and management of relationships with external stakeholders

Requirements

Strong legal, technical, and analytical skills, with expertise in interpreting and applying NSW CTP legislation
High-level written communication skills and ability to simplify complex legal findings into plain English for customers
Exceptional attention to detail and ability to thrive in a fast-paced environment
Proven customer service excellence with focus on delivering clear and effective solutions
Collaborative team player with the ability to adapt and contribute effectively within a dynamic work setting
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Skills

Legal
Technical
Analytical
Interpreting and applying NSW CTP legislation
Written communication
Customer service
Collaboration
Adaptability
Emerging technologies

Location

Sydney, NSW

Work Type

Permanent
Full-time
Hybrid

Benefits

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About the Company

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work.
As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other.
We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

Equal Opportunity

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.