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About the Role

The National Programs Manager provides leadership and oversight for a government-funded national program, ensuring alignment with program objectives, contribution agreements, and organizational standards. The position supports program direction, policy development, and consistent program delivery across multiple YMCA associations while providing guidance to teams and stakeholders. The National Programs Manager builds and maintains effective relationships with government representatives, community partners, and other key stakeholders to support program outcomes. Through collaboration with internal teams and external partners, the role contributes to the successful implementation and continuous improvement of programs that serve communities across Canada.

Responsibilities

Develop and strengthen local and national partnerships to support program objectives and long-term sustainability.
Ensure compliance with all terms of government contribution agreements and contracts, including national and provincial targets, expenditure of contribution funds, and financial and statistical reporting.
Meet with funders to review program results under contribution agreements, ensuring all required statistical and year-end reports are completed and submitted on time.
Support partner YMCA associations in meeting all fiscal and participant targets established by the YMCA of Greater Toronto and contribution agreements and contracts.
Monitor national promotions and communication plans to ensure marketing and outreach initiatives achieve national and provincial targets, including national participant targets.
Oversee and establish national standards for staff training before program launch, ensuring comprehensive knowledge of expected program outcomes, practices, and processes, including developing training guides and supporting regional office training for front-line staff.
Guide, motivate, and inspire staff across national program locations through performance management, professional development, and training to achieve desired outcomes while ensuring programs are delivered safely and responsibly.
Design and implement program innovations and maintain program and staff manuals to support effective, high-quality program delivery.
Maintain financial systems and financial reports in accordance with YMCA policies and procedures.
Monitor and manage program budgets to ensure accurate spending and compliance with the financial obligations outlined in contribution agreements.
Approve monthly financial reports, cash flow statements, and reconciliations within established timelines, ensuring invoices, expense forms, and statistical reports are submitted by regional offices.
Monitor and support program delivery through site visits, providing guidance to program staff, resolving challenges, identifying opportunities for improvement, and travelling to major program locations as required.
Troubleshoot and resolve program issues as they arise, keeping the Senior General Manager informed of significant developments.
Perform other duties as assigned.

Requirements

Post-secondary education in Career Planning, Business, Human Resources Management, Social Services, Sales and Marketing, or related fields, or equivalent experience.
3 years of experience in program development and staff management, including experience managing program budgets.
Demonstrated experience in engaging diverse community stakeholders.
Proven track record of managing programs with teens and young adults to reduce harm and build assets.
Experience in planning and delivering training programs to multiple staff teams.
Knowledge of employment and community services and related legislation.
Knowledge of legislation pertaining to human resources management.
Excellent financial management skills.
Ability to communicate in French is an asset.
Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with participants, staff, and volunteers.
Excellent written communication skills.
Excellent planning and organizational skills.
Demonstrated ability to successfully lead teams.
Ability to travel throughout Canada.
Excellent understanding of diversity, equity, inclusion and belonging including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Job offers are contingent on the successful completion of a Police Records Check.
Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada.

Skills

Program development
Staff management
Program budget management
Community stakeholder engagement
Program planning
Training delivery
Financial management
Interpersonal skills
Relationship-building
Written communication
Planning
Organization
Team leadership
Diversity, equity, inclusion and belonging
French language proficiency (asset)

Location

365 Bloor Street East, Toronto

Work Type

Full Time
Contract-12 months
Hybrid

Experience Level

3 years of experience in program development and staff management

Education Level

Post-secondary education in Career Planning, Business, Human Resources Management, Social Services, Sales and Marketing, or related fields, or equivalent experience.

Salary/Compensations

$73,936

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.