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About the Role

MSX International is seeking a high-performing Aftersales Coach to support dealership improvements in the UK, primarily in the South of England. The role focuses on enhancing Aftersales Key Performance Indicators by working with managers and teams to identify underperformance, develop action plans, and coach improvements in areas such as customer satisfaction, workshop productivity, and process management.

Responsibilities

Deliver improvements in Aftersales Key Performance Indicators
Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques
Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image
Build a close working relationship with Audi UK Area Teams
Accurate and timely Administration
Visit Reports and SMART Actions
MSXI – Activity tracking, Expenses, Mileage
Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client

Requirements

Automotive aftersales experience of minimum 3-5 years
Good knowledge of business KPI data and the ability to analyse and identify opportunities
Experience of aftersales process implementation
Flexible approach to work – self-sufficient and ability to adapt
Be an effective communicator
Ability to prioritise workload to deliver agreed contracted days
Be prepared to travel including overnight stays
Valid UK driving license is required

Skills

Customer Satisfaction
Customer preparation and Technical Pre Plan
EVHC
Workshop Productivity
Team working and communication
Process improvement and quality management
Quality control processes and analysis
Facilitating sustainable solutions and continuous improvement
Interpersonal skills
Analytical skills

Location

South of England
UK

Work Type

Field-based
Hybrid working
Quarterly National Team Meetings
40 hours per week
Monday - Friday

Experience Level

Minimum 3-5 years automotive aftersales experience

Salary/Compensations

Up to £45,000 per year pro rata

Benefits

Company Car
Company Credit Card
Fuel Card
25 days annual leave (plus Bank Holidays) pro rata
Pension Plan
Cash back health care scheme
Potential to progress within the company, with global opportunities updated regularly

About the Company

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.
MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance.
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose: To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission: To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
The MSXI Vision: To enhance every journey in the world of mobility

Equal Opportunity

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.