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About the Role

Fish & Richardson is seeking an Enterprise AI Tools Specialist to join their remote-first Information Technology Department. This role will focus on supporting and developing AI Tool environments, creating AI-powered tools to streamline legal and operational tasks, and acting as escalated support for AI-related questions.

Responsibilities

• Maintain and support AI Tool environments to ensure availability to end-users.
• Create AI-powered tools and processes that generate value for clients by streamlining legal and operational tasks.
• Act as escalated support for AI-related questions from end-users and IT staff.
• Vet, standardize, and deploy AI-related processes as department-wide tools with end-users.
• Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures.
• Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards.
• Advise users on selecting the most appropriate AI tool for a given task.
• Partner with department leaders to identify workflow automation opportunities.
• Gather and synthesize user feedback to refine training materials and identify new use cases.
• Develop and deliver end-user training content.
• Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance.
• Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets.
• Monitor user feedback channels and translate recurring issues into actionable product or training improvements.
• Manage license provisioning, assignment, and lifecycle tracking for firm-selected AI tools.
• Monitor usage analytics to track adoption trends, identify underserved user groups, and report to leadership.
• Ensure compliance with organizational data governance policies across all AI platforms.
• Coordinate with the security team to review AI platform data handling and retention practices.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Experience working directly with end-users on requirements and independently developing scripts or small tools, ideally related to GenAI or automation.
• Experience developing scripts in powershell, python, or C Sharp is required.
• Experience creating AI-powered Tools is required.
• Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired.
• Law firm experience preferred.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and critical thinking abilities.
• Proven ability to manage deadlines and consistently deliver results.
• Ability to think both abstract and linear and be solution oriented.
• Ability to work well within a team-oriented environment.
• Proficiency in using AI tools in alignment with established practices and standards.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to change and adapt to current and future responsibilities and circumstances.

Skills

• AI Tool environments
• AI-powered tools
• Powershell scripting
• Python scripting
• C Sharp scripting
• Microsoft 365 Copilot
• Google Gemini for Workspace
• Anthropic Claude for Work
• Problem-solving
• Critical thinking
• Organizational skills
• Adaptability

Location

• MA
• DE
• NY
• CA
• DC
• MN
• TX
• GA
• IL

Work Type

• Remote-first
• Remote

Experience Level

• Mid-level

Education Level

• Bachelor's degree in Computer Science or related field, or equivalent work experience

Salary/Compensations

• $103,000-$129,000 per year

Benefits

• Competitive pay
• Discretionary bonus opportunities
• Comprehensive medical and dental coverage
• Generous paid time off
• Tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• Family-friendly atmosphere with back-up child care
• Health and wellness initiatives

About the Company

• Fish & Richardson is the premier global intellectual property law firm, trusted by the world’s most innovative and influential companies.
• Established in 1878, Fish has more than 400 attorneys and technology specialists in the U.S., Europe, and China.
• The firm's success is rooted in its creative and inclusive culture, which values the diversity of people, experiences, and perspectives.

Equal Opportunity

• As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.