Enterprise AI Tools Specialist at Fish & Richardson P.C. | Atlanta, GA, US | Rezi

Enterprise AI Tools Specialist at Fish & Richardson P.C.

Enterprise AI Tools Specialist

Fish & Richardson P.C. · Atlanta, GA, US

1 months ago

Enterprise AI Tools Specialist

Fish & Richardson P.C. · Atlanta, GA, US

2 months ago
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About the Role

Fish & Richardson is seeking an Enterprise AI Tools Specialist to join their remote-first Information Technology Department. This role will focus on supporting and developing AI Tool environments, creating AI-powered tools to streamline legal and operational tasks, and acting as escalated support for AI-related questions.

Responsibilities

  • Maintain and support AI Tool environments to ensure availability to end-users.
  • Create AI-powered tools and processes that generate value for clients by streamlining legal and operational tasks.
  • Act as escalated support for AI-related questions from end-users and IT staff.
  • Vet, standardize, and deploy AI-related processes as department-wide tools with end-users.
  • Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures.
  • Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards.
  • Advise users on selecting the most appropriate AI tool for a given task.
  • Partner with department leaders to identify workflow automation opportunities.
  • Gather and synthesize user feedback to refine training materials and identify new use cases.
  • Develop and deliver end-user training content.
  • Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance.
  • Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets.
  • Monitor user feedback channels and translate recurring issues into actionable product or training improvements.
  • Manage license provisioning, assignment, and lifecycle tracking for firm-selected AI tools.
  • Monitor usage analytics to track adoption trends, identify underserved user groups, and report to leadership.
  • Ensure compliance with organizational data governance policies across all AI platforms.
  • Coordinate with the security team to review AI platform data handling and retention practices.

Requirements

  • Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
  • Experience working directly with end-users on requirements and independently developing scripts or small tools, ideally related to GenAI or automation.
  • Experience developing scripts in powershell, python, or C Sharp is required.
  • Experience creating AI-powered Tools is required.
  • Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired.
  • Law firm experience preferred.
  • Strong written and verbal communication skills.
  • Demonstrated problem-solving and critical thinking abilities.
  • Proven ability to manage deadlines and consistently deliver results.
  • Ability to think both abstract and linear and be solution oriented.
  • Ability to work well within a team-oriented environment.
  • Proficiency in using AI tools in alignment with established practices and standards.
  • Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
  • Ability to change and adapt to current and future responsibilities and circumstances.

Skills

  • AI Tool environments
  • AI-powered tools
  • Powershell scripting
  • Python scripting
  • C Sharp scripting
  • Microsoft 365 Copilot
  • Google Gemini for Workspace
  • Anthropic Claude for Work
  • Problem-solving
  • Critical thinking
  • Organizational skills
  • Adaptability

Location

  • MA
  • DE
  • NY
  • CA
  • DC
  • MN
  • TX
  • GA
  • IL

Work Type

  • Remote-first
  • Remote

Experience Level

  • Mid-level

Education Level

  • Bachelor's degree in Computer Science or related field, or equivalent work experience

Salary/Compensations

  • $103,000-$129,000 per year

Benefits

  • Competitive pay
  • Discretionary bonus opportunities
  • Comprehensive medical and dental coverage
  • Generous paid time off
  • Tuition reimbursement
  • Award-winning retirement and profit sharing plans with employer contribution
  • Family-friendly atmosphere with back-up child care
  • Health and wellness initiatives

About the Company

  • Fish & Richardson is the premier global intellectual property law firm, trusted by the world’s most innovative and influential companies.
  • Established in 1878, Fish has more than 400 attorneys and technology specialists in the U.S., Europe, and China.
  • The firm's success is rooted in its creative and inclusive culture, which values the diversity of people, experiences, and perspectives.

Equal Opportunity

  • As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.