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About the Role

As the Vice President, Client Growth, you will lead the strategy and execution of client relationship management across Sodexo Canada's most important client portfolio, ensuring clients continuously realize value and driving long-term growth and loyalty. This is a strategic leadership role focused on elevating Sodexo Canada's client partnership approach, transforming account management into a driver of client success, profitable growth, and lasting partnerships.

Responsibilities

Develop and lead Sodexo Canada's national client retention strategy to protect and grow existing business.
Develop and oversee the governance framework for Sodexo Canada's Clients for Life program, establishing clear processes, accountability, and tools to drive consistent client engagement and successful execution across the business.
Oversee renewal planning, contract retention efforts, competitive rebids, and risk mitigation strategies across key accounts.
Provide executive leadership and direct support for strategic, high-risk, or high-value client relationships and retention opportunities.
Partner with the CEO to determine strategic account assignments and retention priorities.
Establish and lead a disciplined account management framework for priority clients across Canada.
Strengthen executive-level relationships and expand Sodexo's network of influence within client organizations.
Drive strategic client engagement, business reviews, account planning, and value-creation discussions.
Lead account segmentation and prioritization efforts to focus resources on the highest-value, highest-risk, and highest-growth opportunities.
Ensure strong governance and consistent follow-up on client needs, satisfaction, and business objectives.
Identify opportunities to expand Sodexo's services within existing client accounts.
Partner with Operations, Marketing, Sales, and Segment leaders to develop and execute growth strategies aligned with client needs.
Support the development of cross-selling initiatives and value-added solutions that increase revenue and strengthen client relationships.
Drive sustainable organic growth across Sodexo Canada's client portfolio.
Analyze client feedback, satisfaction metrics, contract performance, profitability indicators, and market intelligence to identify risks and opportunities.
Champion initiatives that enhance the client experience and strengthen Sodexo's value proposition.
Monitor client health and engagement trends to support long-term partnership success.
Partner with the CEO and Canadian Leadership Team as a trusted advisor on client retention and growth strategies.
Lead and develop a high-performing team focused on account management, client retention, and growth.
Foster collaboration across Operations, Finance, Sales, Marketing, and Segment leadership teams to achieve client and business objectives.

Requirements

Bachelor's degree in Business, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
15+ years of progressive experience in business development, consultative sales, account management, client retention, or commercial leadership.
Proven success managing complex B2B relationships and large national or multi-site client portfolios.
10+ years of leadership experience, including influencing senior stakeholders and working with C-suite executives.
Strong commercial acumen with expertise in client relationship management, strategic account planning, retention, negotiation, and organic growth strategies.
Advanced financial literacy and ability to leverage data, analytics, and insights to drive business decisions.
Proficiency with CRM platforms, Microsoft 365, account planning tools, and performance reporting.
Exceptional communication, presentation, relationship-building, and influencing skills.
Ability to lead through ambiguity, collaborate across functions, and drive results in a complex, matrixed organization.
Experience in food services, facilities management, or a related service industry is an asset.
English required; bilingualism in English and French is strongly preferred.
Ability to travel across Canada up to 30–50% of the time.

Skills

Business development
Consultative sales
Account management
Client retention
Commercial leadership
B2B relationship management
Strategic account planning
Negotiation
Organic growth strategies
Financial literacy
Data analysis
CRM platforms
Microsoft 365
Communication
Presentation
Relationship-building
Influencing
Leadership
Collaboration

Location

Canada HQ
ON

Work Type

Permanent
Salary

Experience Level

15+ years of progressive experience
10+ years of leadership experience

Education Level

Bachelor's degree in Business, Marketing, Finance, Hospitality Management, or a related field
MBA considered an asset

Salary/Compensations

CAD 190,000 - CAD 240,000 yearly
Eligible for commission plan
Additional incentives

Benefits

Comprehensive benefits
Retirement savings program

About the Company

Grow your career with a company that shares your passion!
At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
Flexible work environment
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

Equal Opportunity

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.