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About the Role

To promote, encourage, and support the continued independence and well-being of sheltered housing tenants by identifying, enabling, and meeting their necessary housing and support needs. This role involves assessing, reviewing, and responding to ongoing support and housing needs, and developing constructive relationships with tenants, carers, partners, and the wider community.

Responsibilities

• Promote, encourage, and support the continued independence and well-being of sheltered housing tenants.
• Identify, enable, and meet the necessary housing and support needs of sheltered housing tenants.
• Assess, review, and respond to ongoing support and housing needs of sheltered housing tenants appropriately.
• Develop and maintain constructive relationships with sheltered tenants, carers, partners, service providers, and the wider community.

Requirements

• Experience of working with older people or vulnerable adults in either a paid or voluntary capacity.
• Understanding of the importance of delivering services that place residents at the heart of everything you do.
• Good understanding of safeguarding principles and how they apply within a sheltered housing environment.
• Ability to support residents in maximising their income where appropriate.
• Commitment to promoting equality, diversity, and inclusion.
• Confident working on your own initiative.
• Ability to manage a varied workload and balance competing priorities.
• Ability to respond appropriately to emergencies and unforeseen situations in line with agreed procedures.
• Strong commitment to health and safety.
• This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

Skills

• Compassionate
• Proactive
• Customer-focused
• Passion for supporting older people and vulnerable adults
• Knowledge of welfare benefits
• Ability to support residents in maximising their income
• Commitment to promoting equality, diversity, and inclusion
• Working on own initiative
• Managing varied workload
• Balancing competing priorities
• Responding to emergencies
• Health and safety commitment

Location

• 5 Pancras Square, N1C 4AG

Work Type

• Permanent
• Full Time

Salary/Compensations

• £38,923 - £43,749

Benefits

• Flexible working
• 27 days annual leave (+ bank holidays)
• Family leave
• Loan schemes
• Access to staff networks
• Pensions scheme

About the Company

• Camden is building somewhere everyone can thrive, by making its borough the best place to live, work, study and visit.
• Camden is home to the UK's fast-growing economy and is making radical social change a reality, so that nobody gets left behind.
• The role is based in the Housing Management division, within Sheltered Housing.
• The service is responsible for managing Sheltered Housing Tenants.

Equal Opportunity

• Camden wants every colleague to feel they belong and can thrive.
• Welcomes applications from all parts of its community.
• Particularly encourages applications from people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
• Different voices and perspectives make the organisation stronger.
• Committed to providing the support, adjustments, and flexibility people need to succeed.
• Camden is committed to making its recruitment process barrier-free and accessible for everyone.
• Offers support for adjustments needed during the application, interview, or assessment process.
• Anonymised application process to reduce the impact of unconscious bias.