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About the Role

The Associate, Wealth Management supports and cultivates wealth management relationships and portfolios for high-net-worth clients. This role assists in business development by leveraging the firm's capabilities, ensuring a positive client experience, and managing client onboarding, maintenance, transactions, and inquiries.

Responsibilities

• Lead and manage the client onboarding process, coordinating process flow with internal business units.
• Support client needs using independent judgment and discretion.
• Act as the first point of escalation for problem resolution.
• Proactively reach out to clients to resolve reporting metrics issues, ensuring a personalized client experience.
• Identify potential opportunities for existing customers and clients suitable for specific products and services.
• Independently reach out to internal referrals to identify opportunities.
• Perform analysis on client investment accounts to prepare client portfolio reviews and other materials for client meetings.
• Assist in developing sales plans for each client based on analysis of reports and metrics to help grow business.
• Accompany wealth sales professionals on client calls as a subject matter expert and primary client contact.
• Provide information regarding service, operations, products, and technology platforms.
• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC.
• Complete annual BSA training.
• Report suspicions of criminal activity or attempts to avoid BSA reporting requirements.
• Ensure BSA training requirements are completed by staff (for supervisory positions).
• Perform all other duties as assigned.

Requirements

• Strong understanding of Bank's policies, procedures, and capabilities, including comprehensive knowledge of all Valley Wealth Management products.
• Ability to build and maintain positive and productive working relationships within Valley Bank to resolve client issues efficiently.
• Client service oriented with a high level of professional and personal integrity.
• Demonstrate a positive and optimistic perspective during each client interaction.
• Strong work ethic with pride in ownership of taking assigned tasks to completion.
• Detail oriented with proven organizational skills.
• Complex problem resolution skills with the ability to draw correct conclusions.
• Strong time management skills with a keen sense of urgency and the ability to prioritize workload.
• Ability to perform effectively, efficiently, and professionally within a team, with business partners, colleagues, and all levels of staff and management.
• Ability to obtain Series 7 and 66 licenses within a specified period of time.

Skills

• Strong written and verbal communication skills
• SalesForce
• IBS
• Pershing
• Strong knowledge of investment securities and market trends

Experience Level

• 1 year proven wealth management or client service experience

Education Level

• Bachelor's degree in related field