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About the Role

The Assistant Store Manager position involves overseeing hourly personnel, ensuring a safe and friendly business environment, and acting in a leadership capacity. This role requires demonstrating professional behavior, effective communication, and setting an example for staff while providing excellent customer service and supporting sales and production goals.

Responsibilities

• Oversee the behavior of all hourly personnel in concert with the Store Manager.
• Operate a safe, clean, and friendly place of business.
• Act in a leadership capacity demonstrating professional behavior and decision making.
• Exhibit effective interpersonal communication skills and set an example for all Goodwill staff.
• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Address and/or communicate customer and donor concerns to the store manager.
• Ensure full completion of staff training and support cross-training opportunities for all Team Members.
• Assist the store manager in meeting sales and production goals.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing, and pricing guidelines.
• Maintain all backroom operating standards.
• Assist in implementing and controlling store procedures and Goodwill policy.
• Accurately complete daily, weekly, and monthly reports on time.
• Assist in maintaining daily and weekly cash handling and banking procedures.
• Adhere to established store hours and check security of the building upon opening and closing.
• Ensure store safety and security.
• Fulfill all frontline staff duties as assigned.
• Follow Goodwill safety practices.
• Comply with Goodwill attendance and punctuality standards of behavior.
• Effectively communicate the mission of Goodwill to customers and donors.
• Promote and support Goodwill activities and initiatives.

Requirements

• High School diploma or equivalent is required.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have a valid Driver's License.
• Must have reliable personal transportation (personal vehicle).
• While performing the duties of this job, the employee is often required stand, walk, use hands, reach with hands and arms, talk or hear; and occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, taste or smell and operate computer.
• The employee must often lift and/or move up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include distance, color, peripheral, depth perception, and ability to adjust focus.
• Well-developed sense of responsibility and coping ability.
• Uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR): Integrity, Stewardship, Innovation, Excellence, and Respect.
• Comply with the policies, procedures, and safety program of GIGGR.
• Uphold standards for GIGGR accreditation, including Goodwill Industries International and CARF.
• Follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).

Skills

• Professional behavior
• Decision making
• Interpersonal communication skills
• Customer service
• Mathematical skills

Location

• Greater Grand Rapids

Work Type

• Full-time

Experience Level

• Managerial experience preferred
• Retail sales experience preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• $18.00 an hour

Benefits

• Up to 20 paid vacation days in the first year
• Professional development services
• Personal support services
• Tuition reimbursement
• 401(k) plan with employer match after six months
• Medical insurance available
• Dental insurance available
• Life insurance available
• Disability insurance available
• Accidental insurance available
• 20% discount at the greater Grand Rapids retail stores

About the Company

• Goodwill is a values-driven organization where integrity, respect, innovation, stewardship, and excellence guide our decisions and actions.
• We believe that different experiences and perspectives make us stronger and help us better serve our community.
• At Goodwill, we are Changing Lives and Communities Through the Power of Work!

Equal Opportunity

• Goodwill is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
• For individuals with disabilities who would like to request an accommodation, please email hr@goodwillgr.org