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About the Role

The Human Resources Business Partner (HRBP) plays a critical role in supporting operational leaders and staff in a fast-paced, 24/7 emergency response environment. This role involves coaching leaders, solving problems, enhancing the employee experience, modernizing processes, using data for decision-making, and shaping the future of HR at Monroe Ambulance.

Responsibilities

• Partner directly with operations leaders managing EMTs, paramedics, and dispatch teams.
• Translate business needs into scalable people strategies.
• Utilize workforce data (turnover, engagement, scheduling, retention) to inform discussions.
• Act as a coach, challenger, and trusted advisor to managers.
• Support the implementation of new HR systems, tools, and processes.
• Identify and redesign outdated or inefficient HR processes.
• Assist in improving onboarding, development, engagement, and retention strategies.
• Contribute to building a proactive People function.
• Coach leaders through difficult conversations and elevate manager capabilities.
• Help foster a culture of accountability and respect in a high-intensity setting.
• Conduct fair and confident investigations.
• Complete stay interviews to understand cultural trends.
• Partner with hiring managers to attract top talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for managers and candidates.
• Support workforce planning to meet growth and operational demands.
• Assist with succession planning, leadership development, and performance management.
• Identify skill gaps and implement relevant training for leaders and employees.
• Ensure compliance with employment laws and healthcare regulations.
• Partner with Safety and Compliance teams.
• Coordinate leaves of absence and worker’s compensation.
• Proactively identify and mitigate risks.
• Support day-to-day benefits administration, including enrollments and employee education.
• Enhance the communication and understanding of benefits.
• Use benefits and total rewards data to improve retention and satisfaction.
• Contribute to modernizing the total rewards strategy.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field.
• 4+ years of progressive HR experience (HRBP or strong HR Generalist background).
• Ability to build relationships with frontline and leadership teams.
• Comfort supporting hourly, shift-based, or 24/7 operations.
• Confidence in managing employee relations independently.
• Strong knowledge of employment laws, HR best practices, and HR data analytics.
• Data curiosity and ability to use numbers to tell a story.
• High emotional intelligence and ability to build credibility quickly.
• Experience in healthcare, emergency services, logistics, or high-growth environments is a plus.
• Ability to travel occasionally to local events.
• HR certifications (PHR, SHRM-CP, etc.) are beneficial but not required.

Skills

• Relationship Building
• Strategic Thinking
• Data Analysis
• Coaching
• Problem Solving
• Change Management
• Process Improvement
• Employee Relations
• Investigation
• Recruiting
• Talent Development
• Performance Management
• Compliance Management
• Benefits Administration
• Total Rewards Strategy

Location

• Rochester, NY 14606

Work Type

• Full-Time
• Exempt

Experience Level

• 4+ years of progressive HR experience

Education Level

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field

Salary/Compensations

• $72,000 - $90,500

Benefits

• Day-to-day benefits administration
• Enrollments
• Status changes
• Employee education on benefits
• Modernizing total rewards strategy

About the Company

• Monroe Ambulance operates in a fast-paced, 24/7 emergency response environment.
• It is a mission-driven organization that saves lives.

Equal Opportunity

• Monroe Ambulance is an equal opportunity employer dedicated to promoting a culture of inclusion and diversity.
• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.