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About the Role

Associates on the Client Success team ensure clients receive value exceeding their investment by understanding their business priorities, breaking down challenges, and identifying effective support strategies. They are responsible for onboarding clients, demonstrating the value of Gartner services, and encouraging engagement with products used by large client teams.

Responsibilities

• Build, develop and manage relationships with Senior C-levels in IT practices, ensuring successful utilization of Gartner subscription for client satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to identify client priorities and recommend actions that drive high value and return on investment.
• Collaborate with internal Gartner partners to overcome obstacles and maximize delivered value.
• Conduct regular reviews of client book of business, analyzing performance and key client engagement metrics.

Requirements

• Australia citizenship is required.
• 1-4 years’ relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s or Master’s degree preferred.

Skills

• Communication
• Collaboration
• Prioritization
• Critical thinking
• Influencing

Location

• Australia

Work Type

• Hybrid

Experience Level

• 1-4 years

Education Level

• Bachelor's degree
• Master's degree

Benefits

• World-class benefits
• Highly competitive compensation
• Disproportionate rewards for top performers
• Flexibility and support for thriving in a hybrid work environment

About the Company

• Gartner, Inc. (NYSE:IT) guides the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• Founded in 1979, Gartner has grown to 20,000 associates globally supporting over 13,000 client enterprises in approximately 90 countries and territories.
• We do important, interesting and substantive work that matters.
• We hire associates with intellectual curiosity, energy, and drive to make a difference.
• Gartner is the world authority on AI, providing proactive, objective guidance throughout clients’ AI journeys.
• We set the standard for how organizations leverage artificial intelligence to drive meaningful impact.
• We offer unmatched resources, expertise, and technology, playing a key role in helping Gartner and our clients innovate and grow by leveraging AI to transform business and technology landscapes.

Equal Opportunity

• Gartner provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and seeks to advance the principles of equal employment opportunity.
• Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
• Qualified individuals with a disability or disabled veteran may request a reasonable accommodation if unable or limited in their ability to use or access the Company’s career webpage as a result of their disability by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.