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About the Role

This role focuses on providing exceptional customer service to donors with the goal of increasing donor frequency and retention. It involves rebooking donation appointments, educating donors on the donation process, and enrolling them in frequent donor programs. The role also supports Donor Services by managing donor flow, monitoring wait times, and resolving customer service issues. Additional responsibilities include administering surveys, collecting data, presenting promotional items, and ensuring compliance with SOPs and regulations. A proactive approach to donor engagement and effective communication are essential to enhance the overall donation experience.

Responsibilities

Provide outstanding customer service at mobile units and/or donor centers.
Greet donors warmly and educate first-time donors on the donation process.
Guide donors through the donation screening process.
Input and update donor demographics in the BECS system.
Educate donors on the best donation type for them based on inventory needs and capacity.
Explain the benefits of automated donations (plasma, platelets, auto-red cells).
Handle donor check-ins, answer phones, and assist with front desk tasks.
Monitor the flow of incoming donors, wait times, and donor complaints.
Resolve customer service issues.
Help donors navigate the donor portal and reschedule appointments.
Assist with cleaning equipment and donor areas.
Monitor inventory of promotional items and present them to donors.
Participate in on-site blood drives and college campus recruitment.
Prepare presentations to attract more donations.
Prepare shift summary reports.
Provide telemarketing support for upcoming drives.
Assist with other tasks as required.

Requirements

Must have a car.
Must have a valid driver's license.
Willingness to travel.
Willingness to work a flexible schedule.

Skills

Customer service
Communication

Location

New York City

Work Type

Full-time

Experience Level

One year of experience working in an operational/administrative support capacity, sales, marketing, or customer service role.

Education Level

High School Diploma or equivalent

Salary/Compensations

$17.00/hour

Benefits

Competitive Pay
Make a Difference: Be a crucial part of our mission to save lives and support our community.
Growth Opportunities: Gain valuable experience in the healthcare industry and advance in a supportive environment.

About the Company

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners.
NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually.
NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations.
NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases.
NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.
To learn more, visit nybc.org.
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