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About the Role

The Property Host I is responsible for the day-to-day operations of the property, including guest experience, housekeeping, maintenance, inventory, vendor coordination, and billing. This role ensures the property runs at a high level by actively participating in all aspects of operations and reporting to the Area GM.

Responsibilities

• Own check-in and check-out operations, ensuring a smooth and welcoming guest experience.
• Serve as the primary point of contact for guest concerns, complaints, and service recovery.
• Maintain a strong, visible presence during peak guest activity periods.
• Ensure consistent delivery of brand standards across all guest touchpoints.
• Manage guest pre-arrival communication, special requests, and in-stay follow-up.
• Manage reservations, room assignments, and inventory in Mews.
• Review daily arrival and departure reports, flagging irregularities.
• Process payments, manage billing records, and handle guest billing questions.
• Maintain accurate reservation records and escalate system issues.
• Oversee daily room turnover and housekeeping schedules, and assist with cleaning as needed.
• Conduct regular room inspections against brand standards and document findings.
• Support and guide housekeeping staff, providing feedback to maintain quality.
• Identify and address maintenance needs discovered during housekeeping or inspections.
• Perform basic maintenance and upkeep tasks, including light bulb replacement, minor repairs, and painting.
• Perform weekly mowing/weed whacking and daily pool maintenance and testing.
• Conduct routine property and grounds walk-throughs to identify and resolve issues.
• Coordinate with the maintenance team on larger repairs, providing access and documentation.
• Manage supplies inventory, anticipating needs and initiating reorders.
• Place and track orders for supplies within approved vendors and budget guidelines.
• Review, code, and submit property-level invoices for accounting review.
• Maintain organized records of supply orders, vendor contacts, and purchases.
• Execute opening and closing procedures to ensure the property is ready daily.
• Maintain common areas, lobbies, and exterior presentation to brand standards.
• Coordinate vendor and service provider access, scheduling, and follow-up.
• Serve as the on-site point of contact for the maintenance team on larger work orders.

Requirements

• Prior experience in hotel front desk, guest services, housekeeping, or hospitality operations.
• Comfortable performing hands-on housekeeping and light maintenance tasks.
• Demonstrated ability to handle day-to-day property operations reliably and independently.
• Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently.
• Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts.
• Proficiency in property management systems; experience with Mews is a plus.
• Sound judgment and problem-solving ability; knows when to act and when to escalate.
• High personal integrity.
• Familiarity with local regulations and hospitality compliance standards.
• Flexible availability including weekends, nights, and holidays.
• Ability to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; and answer phones.
• Ability to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Ability to work in varying temperatures.

Skills

• Guest experience management
• Housekeeping operations
• Routine maintenance
• Supplies inventory management
• Vendor coordination
• Billing and invoicing
• Property presentation
• Reservations management
• Mews (preferred)
• Communication skills
• Interpersonal skills
• Organizational skills
• Problem-solving
• Judgment
• Integrity

Location

• Northeast

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• $25/hour starting rate

About the Company

• Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast.
• We promote from within and invest in the people who show up.
• We are expanding.

Equal Opportunity

• Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.