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About the Role

Kepler is seeking an experienced, hands-on IT Manager to lead its IT Operations team, spanning network administration, systems administration, DevOps, and IT support. You'll be accountable for the reliable, secure, and scalable operation of the technology environment that Kepler's engineers, operators, and mission systems depend on every day. This is a player-coach role where you will set priorities, develop the team, and be hands-on in troubleshooting, designing infrastructure, running incident response, and executing projects. You must be able to learn quickly and make sound decisions on unfamiliar systems.

Responsibilities

• Lead, mentor, and grow a cross-functional IT team, fostering a culture of accountability, documentation, and continuous learning.
• Provide ongoing coaching, technical guidance, and career development through regular 1:1s and structured performance reviews.
• Serve as senior technical escalation point for complex incidents across networks, servers, cloud platforms, identity systems, DevOps tooling, and business-critical applications.
• Own IT operations end to end: service delivery, prioritization, support quality, incident response, root-cause analysis, and after-hours escalation coverage.
• Own the reliability, scalability, and lifecycle management of Kepler's infrastructure, including network operations, Linux and Windows systems, identity and access management, virtualization, AWS, monitoring, backups, and disaster recovery.
• Drive DevOps practices and automation, including CI/CD, infrastructure as code, configuration management, containerization, and controls around production access, deployments, and secrets.
• Lead IT security practices and technical controls, including privileged access, endpoint protection, network security, vulnerability remediation, patching, and system hardening.
• Develop and maintain the IT operations roadmap, balancing immediate operational needs against longer-term investment in reliability, security, and operational maturity.
• Contribute to annual planning, budgeting, vendor management, and technology lifecycle planning, and guide make/buy decisions.
• Ensure accurate technical documentation and provide regular reporting to senior leadership on service performance, infrastructure health, security posture, operational risks, and resource needs.
• Support hiring plans, lead interviews, onboard new team members, and act as primary liaison between IT Operations and other departments.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
• 7+ years of progressive IT experience, with 3+ years of which were leading or managing multidisciplinary technical teams.
• Demonstrated success in a player-coach role combining people management with meaningful hands-on technical responsibility.
• Track record of picking up unfamiliar technologies quickly and self-directing your own learning.
• Strong practical experience with network administration, Linux and Windows systems, identity and access management, virtualization, and infrastructure operations.
• Ability to independently troubleshoot complex issues across infrastructure, networking, cloud services, identity platforms, and operational tooling.
• Experience with cloud platforms, preferably AWS.
• Working knowledge of modern DevOps practices, including CI/CD, infrastructure as code, configuration management, containers, and scripting.
• Familiarity with network security technologies, endpoint management, monitoring platforms, backup systems, and disaster recovery practices.
• Proven ability to manage incidents, projects, operational risk, and shifting priorities, and to drive execution through ambiguity.
• Track record of building healthy team culture and driving performance through clear expectations and feedback.
• Strong communication skills and the ability to explain technical concepts, risks, and trade-offs to senior leaders and non-technical stakeholders.

Skills

• Network administration
• Linux systems
• Windows systems
• Identity and access management
• Virtualization
• Infrastructure operations
• AWS
• DevOps practices
• CI/CD
• Infrastructure as code
• Configuration management
• Containers
• Scripting
• Network security technologies
• Endpoint management
• Monitoring platforms
• Backup systems
• Disaster recovery practices
• Incident management
• Project management
• Operational risk management
• Team leadership
• Technical strategy
• Roadmap development
• Budgeting
• Vendor management
• Technical documentation
• Reporting

Location

• Toronto

Work Type

• Full-time

Experience Level

• 7+ years of IT experience
• 3+ years of management experience

Education Level

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience

Salary/Compensations

• Min: $144,894 CAD - Max: $169,894 CAD annually

Benefits

• Competitive compensation with a robust equity plan
• Comprehensive health, dental, and vision insurance—including dependents
• Unlimited vacation
• Supportive parental leave policy
• Company-wide holiday shutdown
• Semi-annual company-wide parties
• Frequent in-office team events
• Relocation packages available for approved roles
• $1,500 annual professional development fund
• Fully stocked Toronto office kitchen with snacks, drinks, games and top-notch kitchen appliances
• Town Halls, Celebration Calls, and Company-wide events

About the Company

• Kepler Communications is leading the future of on-demand space connectivity, providing real-time on-orbit connectivity for critical missions.
• Our mission is to enable a new era of data-driven intelligence and innovation through our commercial optical data relay constellation.
• We operate 33 satellites launched to date, supporting advanced on-orbit compute and hosted payload capabilities.
• Our team consists of bold thinkers, skilled builders, and passionate problem-solvers who push the boundaries of what’s possible in space.
• We believe great ideas come from diverse perspectives and are committed to creating an environment for growth, leadership, and global impact.
• We are a certified Great Place to Work®, five years in a row!

Equal Opportunity

• Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace.
• We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities.
• If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at accommodation@kepler.space, and we will work with you to meet your needs.