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About the Role

This is a foundational, individual-contributor role where you will own the full partnerships function end to end. You will manage and grow existing relationships and proactively build new ones across a wide partner landscape. As the first dedicated hire, you will build the playbook, decide on partner focus, set up tracking for partner-sourced pipeline, and establish Gradient Labs' reputation as a serious partner. The role has a clear path to hiring and leading a team as the partner motion scales.

Responsibilities

Manage and grow existing partnerships
Own day-to-day relationships with current technology and consulting partners
Identify mutually valuable expansion opportunities
Represent Gradient Labs in partner-facing forums and joint planning sessions
Build new partnerships proactively
Map, prioritise, and open up the partner landscape across hyperscalers, core banking and financial infrastructure providers, global consultancies and systems integrators, boutique advisory and consulting firms, and BPOs
Carry each relationship from cold outreach through to a structured partnership
Negotiate and structure partnership terms with legal, sales, and leadership
Set up tracking and reporting on partnership impact (sourced and influenced pipeline, co-sell revenue)
Create repeatable playbooks by partner type
Make the case for hiring the team around you as the function matures

Requirements

Experience building or significantly growing a partnerships function, ideally at a B2B SaaS company selling into financial services or another regulated industry
Credible managing a hyperscaler alliance and courting a boutique advisory firm
Bias for cold outreach and starting relationships from scratch, as well as growing existing relationships
Able to structure a partnership agreement and negotiate terms
Able to determine when a partnership is worth pursuing vs. a distraction
Comfortable with ambiguity and building process where none exists
Excellent written and verbal communication skills

Skills

Partnerships
B2B SaaS
Financial Services
Alliance Management
Cold Outreach
Negotiation
Commercial Judgment
Process Building
Communication

Location

London
NYC

Work Type

Individual Contributor

Experience Level

Foundational
Individual Contributor

About the Company

Gradient Labs is building the AI customer operations platform for financial services.
Founded in 2023, the company works with major names in banking and fintech.
Their platform uses specialist agents for financial services to eliminate manual work in customer support and back-office operations.
The team consists of builders from companies like Monzo, Wise, Mastercard, Revolut, and Braze.
The company recently closed its Series A extension with backing from investors such as Redpoint, Octopus Ventures, and CommerzVentures.