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About the Role
This is a foundational, individual-contributor role where you will own the full partnerships function end to end. You will manage and grow existing relationships and proactively build new ones across a wide partner landscape. As the first dedicated hire, you will build the playbook, decide on partner focus, set up tracking for partner-sourced pipeline, and establish Gradient Labs' reputation as a serious partner. The role has a clear path to hiring and leading a team as the partner motion scales.
Responsibilities
- Manage and grow existing partnerships
- Own day-to-day relationships with current technology and consulting partners
- Identify mutually valuable expansion opportunities
- Represent Gradient Labs in partner-facing forums and joint planning sessions
- Build new partnerships proactively
- Map, prioritise, and open up the partner landscape across hyperscalers, core banking and financial infrastructure providers, global consultancies and systems integrators, boutique advisory and consulting firms, and BPOs
- Carry each relationship from cold outreach through to a structured partnership
- Negotiate and structure partnership terms with legal, sales, and leadership
- Set up tracking and reporting on partnership impact (sourced and influenced pipeline, co-sell revenue)
- Create repeatable playbooks by partner type
- Make the case for hiring the team around you as the function matures
Requirements
- Experience building or significantly growing a partnerships function, ideally at a B2B SaaS company selling into financial services or another regulated industry
- Credible managing a hyperscaler alliance and courting a boutique advisory firm
- Bias for cold outreach and starting relationships from scratch, as well as growing existing relationships
- Able to structure a partnership agreement and negotiate terms
- Able to determine when a partnership is worth pursuing vs. a distraction
- Comfortable with ambiguity and building process where none exists
- Excellent written and verbal communication skills
Skills
- Partnerships
- B2B SaaS
- Financial Services
- Alliance Management
- Cold Outreach
- Negotiation
- Commercial Judgment
- Process Building
- Communication
Location
- London
- NYC
Work Type
- Individual Contributor
Experience Level
- Foundational
- Individual Contributor
About the Company
- Gradient Labs is building the AI customer operations platform for financial services.
- Founded in 2023, the company works with major names in banking and fintech.
- Their platform uses specialist agents for financial services to eliminate manual work in customer support and back-office operations.
- The team consists of builders from companies like Monzo, Wise, Mastercard, Revolut, and Braze.
- The company recently closed its Series A extension with backing from investors such as Redpoint, Octopus Ventures, and CommerzVentures.