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About the Role

As an International Client Operations Associate, you will become an expert in the details of financial accounts for clients in multiple countries across Europe, all from our office in London. Reporting to your team manager, you'll ensure our clients receive the care they deserve. This role is an amazing opportunity to help grow a new group and develop your professional skills for future career progression.

Responsibilities

Provide high-quality customer service by working behind the scenes with no direct client interaction
Review all client documentation, including anti money-laundering documents, to correctly evaluate their suitability from a company and risk perspective and ensure quality and legal requirements are met
Collaborate with partner groups to verify that operational aspects of every client relationship is set up correctly and all internal requirements are performed accordingly
Set up accounts internally for trading
Review all inbound and outbound communications identifying potential obstacles in the asset transfer process and reviewing client correspondence for accuracy
Review client profiles, looking at cash flow requirements, current assets and potential account structures and funding sources
Continuously follow all compliance procedures

Requirements

Highly reliable and accurate
Commitment to maintain quality of work while sticking to a timeline
Engaging and can connect with a wide array of audiences by phone and email
Responsible, accountable and works well in a group setting
Client focus with desire to support our global growth

Location

London

Work Type

Full-time

Experience Level

Entry-level

Education Level

University degree or equivalent combination of education and experience

Benefits

100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
$10,000 fertility, hormonal health and family-forming benefit
A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
Gym subsidy of up to £50 per month
Employee Assistance Program and other emotional wellbeing services
A collaborative working environment that practises ongoing training, educational support and employee appreciation events

About the Company

Fisher Investments Europe is a fast-growing investment firm serving the needs of high-net-worth individuals across Europe.
We are part of a global asset management organisation that has grown significantly over the past decade.
The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing.
We align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

Equal Opportunity

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER