Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Program Specialist VII (PS VII) performs advanced customer service, training development, and technical assistance for the Center for Information and Training (CIT) within the Long-Term Services and Supports (LTSS) section. This role serves as the CIT team's senior analyst and team lead, designing and delivering web-based training, composing technical documents, and supporting rate-setting activities.

Responsibilities

• Develops, reviews, and maintains LTSS cost reporting training materials, worksheets, and related resources.
• Oversees mandatory web-based training modules in the State of Texas Electronic Provider System (STEPS).
• Researches and shares best practices for organizing and presenting information.
• Coordinates with LTSS PFD teams, policy and program areas, regulatory staff, and the cost report system contractor.
• Coordinates communication and outreach with PFD staff, Medicaid providers, cost report preparers, provider industry representatives, HHS Enterprise staff, legal staff, advisory committees, workgroups, and other interested parties.
• Oversees responses to provider inquiries by email, phone, and virtual or in-person meetings.
• Drafts mass communications, GovDelivery notices, and informational letters.
• Communicates complex information to internal and external stakeholders.
• Develops and maintains LTSS PFD communication plans, templates, provider FAQs, communication tracking processes, and website content.
• Assigns and prioritizes tasks for team members, reviews peer work for accuracy, and coordinates with project teams and HHSC areas.
• Evaluates team processes and recommends improvements.
• Oversees, reviews, and approves written communications, briefing materials, and other LTSS PFD documents for PFD senior leadership and executive decision-making.
• Coordinates with Provider Finance Department Quality Review staff to ensure documents follow HHSC style guidelines and approval timelines.
• Presents information to varied audiences, including HHSC executive staff.
• Supports LTSS PFD rate-setting and rulemaking activities by ensuring public notices, web postings, and related communications are accurate, timely, and compliant.
• Leads LTSS PFD public rate and rule hearings, summarizes public testimony, drafts rate authorization notices, information letters, managed care organization notices, and other rate implementation communications.
• Maintains accurate LTSS fee schedule information on the LTSS website.
• Assists management and other section teams with projects and related activities.

Requirements

• Graduation from an accredited four-year college or university is preferred.
• Relevant experience in Provider Finance, state government, health and human services, finance, communications, training, or a related field may substitute for education on a year-for-year basis.
• Requires 6+ months of team lead experience or 2+ years of state agency experience involving customer service, training delivery, or training development.
• Demonstrated experience developing or delivering customer service, stakeholder communications, technical assistance, or virtual/in-person training.
• Experience with the techniques and methods of planning, organizing, and writing various materials; research methodology; and departmental policies, procedures, and regulations.
• Experience with Learning Management System preferred.

Skills

• Developing training materials
• Facilitating virtual or in-person training
• Reviewing technical documents for accuracy, clarity, and consistency
• Communicating complex financial or policy information to varied audiences
• Coordinating high-priority assignments with competing deadlines
• Knowledge of Medicaid programs, cost reporting, rate setting, or provider finance operations
• Managing projects effectively, including setting priorities and planning, organizing, and coordinating the work of others
• Developing, evaluating, implementing, and interpreting policies, procedures, and rules
• Identifying problems, evaluating alternatives, and implementing creative solutions
• Exercising independent judgment, setting priorities, meeting deadlines, and adapting to shifting technical and political developments

Location

• AUSTIN

Work Type

• Regular
• Full time
• Eligible for Telework

Experience Level

• 6+ months of team lead experience
• 2+ years of state agency experience involving customer service, training delivery, or training development

Education Level

• Graduation from an accredited four-year college or university is preferred

Salary/Compensations

• $5,797.66 - $9,508.25 Monthly

Benefits

• 100% paid employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

About the Company

• Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
• At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
• If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
• If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.