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About the Role

The Commercial Sales Support role assists Outside Sales Representatives and their customers by selling lumber, building materials, and maintenance products.

Responsibilities

• Compile lists of prospective customers for sales leads.
• Make outbound calls to potential and existing customers to qualify leads and sell products.
• Handle inbound sales calls to convert them into sales.
• Respond to customer concerns and questions using consultative selling methods.
• Emphasize salable features, quote prices and credit terms, and prepare sales orders.
• Work with management and employees to meet sales expectations and service standards.
• Track stock levels and notify management when new orders are needed.
• Coordinate special orders for out-of-stock products.
• Estimate product quantities for jobs and develop competitive pricing bids.
• Estimate product delivery dates based on production and delivery schedules.
• Schedule deliveries with customers and the Delivery Coordinator.
• Build and maintain customer relationships.
• Prepare reports on business transactions.
• Enter new customer data and sales data into the computer database.
• Work with outside sales representatives to keep account activities and literature up to date.
• Assist outside sales representatives with customers and clients as required.
• Assist customers in resolving complaints, escalating to management when appropriate.
• Investigate and resolve customer problems with deliveries, product quality, or service.
• Perform other related duties as assigned.

Requirements

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Ability to read and interpret blueprints for residential and multi-family building projects preferred.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company’s products and services, as well as customer-related policies.
• Prolonged periods of sitting or standing and working on the computer or related equipment.
• Must be able to lift up to 20 pounds at times, and occasionally lift/move up to 50 pounds.
• May need to work nights, weekends, and holidays.
• Ability to perform repetitive movements over long periods.

Skills

• Sales
• Customer Service
• Communication
• Building Materials Knowledge
• Blueprint Reading (preferred)
• Computer Operation
• Database Entry

Location

• 6200 Burleson Road, Austin, TX 78744

Work Type

• Full time

Experience Level

• On-the-job training required

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• $18 / HR

About the Company

• McCoy’s is an equal opportunity employer.

Equal Opportunity

• Equal access to programs, services and employment is available to all persons.
• Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896-0884.
• EOE, AAP, D, F, VA