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About the Role

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results.

Responsibilities

• Inspire customers to look and feel good by delivering service techniques.
• Create a fantastic customer experience by letting personality and individual style shine through.
• Assist customers in finding products online if they cannot find them in-store, providing a seamless one-brand shopping experience.
• Understand local customers to drive sales and connect with the community and charity partners.
• Support in delivering great standards in-store and creating a visually exciting shopping experience.
• Help create an inclusive environment that values diverse opinions and encourages fun.
• Take a proactive approach to self-development to realize potential.
• Work collaboratively to deliver the Retail Strategy.
• Recognize individual contributions to performance and KPIs.
• Stay updated on New Look offerings to genuinely recommend products and services, driving store performance and brand awareness.
• Be aware of store targets and show determination to exceed them.
• Ensure the store environment is safe by following Health and Safety procedures.
• Help protect profit by focusing on maximizing sales, reducing loss, and controlling costs.
• Fulfill responsibility to remain compliant with all Mandatory Training Modules.
• Act as a Your Voice Representative to encourage team members to voice ideas and opinions.
• Support communication and delivery of key engagement initiatives and messages.
• Act as an ambassador for the store at Your Voice meetings.
• Challenge store management to influence change based on team feedback.
• Role model company values to customers and team members.
• Serve as a Key Holder in exceptional circumstances to support store opening/setup or pre-trade tasks.
• Ensure H&S and security procedures are adhered to as a Key Holder.
• Be responsible for the team, service levels, and stock in the absence of management.
• Work with pride to deliver exceptional standards on your department and maintain operational excellence.
• Utilize data and reporting to share and shape department performance.
• Act as the go-to expert for a department, confidently recommending products.
• Support delivery of brand VM and POS guidelines through great product handling and retail standards.
• Execute window and mannequin styling according to guidance.
• Support floor moves in line with trade activity.
• Stay updated on current trends, competitor features, and influencer promotions.

Requirements

• Previous experience in retail is desirable but not essential.
• Confident with people and passionate about talking to customers.
• Communicate well and deliver a great customer experience showcasing personality.
• Understand the core customer in the local market.
• Passionate about fashion and clothes, staying up to date with trends.
• Embrace change and demonstrate resilience in a fast-paced retail environment.
• Understand teamwork and demonstrate values and behaviors of a great team player.
• Keen eye for detail in maintaining great store standards.

Skills

• Customer service
• Communication
• Fashion knowledge
• Trend awareness
• Teamwork
• Resilience
• Attention to detail
• Sales
• Visual merchandising
• Omnichannel retail

Location

• UK

Work Type

• Full-time
• Part-time

Experience Level

• Entry level

Benefits

• Training to support progression
• Flexible working patterns

About the Company

• A feel-good fashion brand making style accessible and fun for over 55 years.
• Operates on website, mobile app, and over 300 stores in the UK.
• Values: Play to win, customer obsessed, we are one, it starts with me.
• Cares about employees and the planet, believing fashion can be a force for positive change.
• Celebrates inclusion and diversity.
• Proud of an inclusive culture and talented team members.
• Prioritizes development and offers training.
• A flexible employer keen to discuss specific working patterns.

Equal Opportunity

• We celebrate inclusion and diversity in everything we do.
• We’re proud of our inclusive culture.